Avaliações (46)
Refinar
-
Por avaliação
Here at Pets Paradise, we've always aimed to integrate the best tools to deliver unparalleled service to our community. Unfortunately, our experience with Manifest AI was far from ideal. After a sudden change in their pricing model, we found that features we once had access to were abruptly taken away. This not only disrupted our workflow but also resulted in glitches that rendered our chatbot unmodifiable. Despite reaching out for assistance, their customer service was unsatisfactory; they seemed dismissive of the changes they made to the free plan. While they initially seemed keen on addressing the glitch, after a brief intermission on our end, there was a conspicuous lack of follow-up from their side. Consequently, we decided to uninstall and move forward. It's disheartening when a company doesn't uphold its commitments or show genuine concern for its clients. We won't be missing this relationship and would advise others to proceed with caution.
We are extremely sorry for the inconvenience. We are super grateful and glad that you chose to give us another chance. We hope you are loving our services & product this time. Hoping for a long term partnership with Pets Paradise. :)
Great App!
It could be a little bit cheaper, though.
Still, it is an excellent app that works great
Customer Support Team is fantastic!
Thank you for your kind words! We’re happy to hear that you’re enjoying the app and that our customer support team has met your expectations. We appreciate your feedback on pricing and will take it into consideration as we continue to improve. Thanks again for your support.
hi there. i installed the app and it worked initially for 30 mins then the widget disappeared on-mobile only. on-pc it was still being displayed. i decided to uninstall and then re-install it. however, the re-install is not executing as it should. could you please let me know or perhaps help me out with this uninstall/reinstall issue. awiaiting your reply. thank you.
Hey team!
Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app and appreciate your patience.
Like we mentioned in our ongoing email thread, our team is investigating this and we will help you resolve this at the earliest. Our team is committed to providing a seamless user experience, and we want to ensure that you can fully utilize our app's features.
We value your feedback and take it seriously as we constantly strive to improve our app's performance. Our support team will continue working closely with you to troubleshoot the problem and find a satisfactory solution.
Thanks again for your continued cooperation!
Not sure what is going on with the MANIFEST APP integration - it says FREE on the Shopify app marketplace... But it directed me to make a "Paid Plan" selection before I could publish or test anything? There is a 14 day free trial mentioned - but if I select a "Paid Plan" it says it is applied straight away, so it is not clear if we will get to utilise the trial period.
There is actually no option of a FREE PLAN offered at all in an ongoing plan- that's fine, e-commerce website owners will pay for a good product that works well on their website !
I have uninstalled as I feel I am not getting what was offered.
Thank you for bringing this to our attention. We apologize for any confusion regarding the pricing and trial period. It seems there may have been a misunderstanding about the plan options. We appreciate your feedback and we will ensure it’s passed on to the relevant team. If you have any further questions or need assistance, please feel free to reach out.
Luring me with a free download and then saying you have a 100 messages limit and wanting me to pay.
We apologize if there was any confusion regarding the message limits and charges. Our intention is to offer an introductory plan that provides users with an opportunity to explore our platform and its features at no cost. While the message limit is set at 100, it allows users to experience the basic functionalities of our service.
Thank you for your glowing review. We're delighted to hear that you had such a positive experience. Your feedback is incredibly valuable to us and inspires us to continue providing exceptional service. Thanks again for your support.