Shopify Marketplace Connect

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is.
5 stars for him. 10 stars if I could
****BUT***
This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix.
The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching.
Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

The content API isn't working with Google. This stopped working in June of 2022. As of today, September 2022, they still cannot correct the problem for me so none of my products are showing on Google. All I get is lip service! If you have other options, don't get involved with this company

THIS APP CAUSES OVERSELLS ON AMAZON

Ever since Shopify bought Codisto, support has been absolutely terrible. Our latest answer from support is that we have "too many items" for the app to sync from Shopify in less than 24 hours. There is no way to disable certain products, so the app imports every product in the catalog.

Due to the size, the app syncs inventory from every 24 hours, which would be fine, but the app OVERWRITES your Amazon inventory with the previous day's Shopify count, causing items to continuously oversell on Amazon. Our perfect rating on Amazon was slammed due to this apps inefficiency.

Support told us several times that they "implemented a fix", but a different support tech would get back to us and state there "is no fix". When we asked what "fix" was implemented, they asked for a different order to investigate. This went around in circles for MONTHS.

Note that this is NOT supported by Shopify. The support staff told us to "contact Shopify support" to reduce the number of transactions we have on Shopify.

???

Didn't work for me.

1- Product linking was inaccurate more often than not. This was the case, even though I only linked such products marked with 'high confidence'. Orders with wrongly linked products could not be altered.

2- Repeat customers were not recognized due to alternate naming and I had to manually link such customers each time.

3- Fulfillment would not translate back into the eBay platform.

The App might work for you if you are setting up a new store and intend to push the products to various platforms.

For me, this App has created more problems for me than it solved. Support seemed not keen. So I deleted the App on my part, hoping that this will solve my problems. Particularly disappointed.

Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.

Horrible Experience in transitioning from Codisto to Marketplace Connect. Without ANY warning, the app stops working. Just found out through a random routine check. Support agent only half-reads my messages, gives out wrong information with high confidence which does not fix the issue at all, and promptly goes offline to not be reached again. Overall, not trustworthy.

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

We really wanted to use this app for managing Amazon, Walmart etc, however unfortunately, despite our best efforts to configure this app properly and to reach out to Support a few times by chat, email etc, there has been no response and this app did not work for us. We wanted this to work and got commitments for a zoom walkthrough etc, however, no one ever returned our messages or emails and the interface and functionality really aren't where it needs to be.

Attention Etsy sellers! We advise you to avoid using this application, especially if you have a large Etsy catalog. It is important to note that this application does not fully integrate your Shopify store into Etsy. If you already have Etsy listings, this application will erase information that is not mapped, which can lead to the suspension of your Etsy store. Unfortunately, there is currently no solution to fix this issue. Therefore, we recommend using an alternative solution to avoid having to manually rebuild all your Etsy listings.

App ignores the settings you chose. They work for a while but randomly reset.