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*In response to the reply, Codisto seems to have a Donald Trump culture of blame everyone else but say they dont wish to enter the blame game. Again they maybe quick to reply but thats the only positive thing I can add. Awful just awful. Seemed to do the job for Amazon FBM on a small scale, appalling for ebay. Support team maybe be quick to reply but do not seem to understand how eBay works, they spend more time arguing points that do not matter rather than deal with the issues. Their 'fix' destroyed sales, their 'refix' completely shot a six figure turnover ebay shop. Perhaps I'm really unlucky but Codisto doesnt seem fit for purpose .
Thanks for your feedback,
In this case there has been an ebay account issue. We are working with you to resolve this.
Nikki
ein Haufen Inkompetenter.
7 Monate, um ein Problem zu lösen, ohne Erfolg.
Ich habe praktisch 7 Monate bezahlt, ohne das Programm nutzen zu können
Thank you for your feedback
We can see from previous tickets that your eBay account link is broken, we had offered to fix this but your authorization token needed to be renewed. We reached out to you in August and awaited confirmation so we could proceed. Unfortunately we didn't get in touch further to confirm this.
This could be a very simple solution if you were to re-authorize your eBay token.
Nikki
I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold.
Very frustrating and upsetting
Thanks for your feedback,
We have reviewed the communication between the support team and yourself. We have reached out directly to go through this in more detail.
We would always ask for examples to aid our investigation.
Nikki
This app is horrible!! Its soooo slow and the statuses don't make any sense. The guide to the statuses is not in sync with what you see and they are far from specific. There is no clear update/insert/edit settings to manage how to push the changes. Less than 10% of my listings got posted and created a lot of errors, the most annoying one being, it pushes product variants as seperate listings without the variant info, so now if i have a tshirt in 5 sizes, there's 5 listings instead of 1 with size options and the size options isn't even mentioned on the listings, so I guess the shopper is just supposed to guess? This really sucks! I want my money back.
Thank you for leaving a review and sorry to hear you had a poor experience. If we may offer some comments that may help:
Amazon do not allow creation of variation listings if the data contained in the variation products inside Shopify is inconsistent e.g. Brand has different values. To fix you need to cleanse the data in Shopify first then relist.
Amazon will return errors if the product data in Shopify isn't sufficient to create listings e.g. missing UPC/EAN data.
We believe the statuses are logical and correctly reflect Amazon sync status. Your report of slowness is surprising to hear about - it's very rare for us to receive this kind of feedback.
Having said all this, it's our job to make you easily understand how to use the product and feel comfortable doing so and unfortunately your experience suggests we failed this time in that regard. We will review our in app messaging, support responses and help articles in order to meet our commitment of constantly improving our communication and product feedback.
Apologies we weren't able to meet your expectations this time.
I first used this system back in 2020 and it was fantastic.
I stopped using it and then tried to use it again now (2/22/24), it is the worst application I've ever used in my life. I'm not exaggerating. There are no clear detailed instructions. Nor can you even find answers to simple questions like what does it mean when the offer status is "missing". How can anyone use a system when you can't even understand what the information on the user panel means?!
Also in a 16 hour period, I had to clear my cache and cookie history TWICE. That still didn't solve it so they then had me go into a system administrator panel that no lay person should ever have to go to.
The system created 216 listings with zero price and their explanation was that I have price sync turn off. Which I do as I use an autopricer. Well it seems that their system them creates the listings with no price!
I'm literally shaking and have a migraine from trying to use this system for the past 48 hours.
Don't do this to yourself!! Use anything else!!
Really poor app. Wouldn't push eBay orders to shopify nor would it update products from shopify to eBay. Asked for refund and denied. Poor support wouldn't use this app at all!!!
Thanks for your feedback,
The order details and tracking numbers will push to eBay or any other marketplace connected once it is updated in Shopify. Shopify will serve as the sole source of truth to avoid confusion on details and flow of order/listing data. Products were listed and the service worked as expected.
Nikki
We integrated Codisto Shopify for our ebay stores in December and it's still not working properly. Support provides contradicting information and doesn't seem to know their own platform. They are based in Malaysia - send over calendar links for calls- you set up a call and they don't show up as the slot they sent is 4/5am their time. I can't talk to how the actual connector works as we can't even get support to set it up properly.
False advertising. This app does not integrate with Walmart Canada, even though they claim to support GLOBAL marketplaces. Paid for a few months of subscription, trying everything to get walmart running, then they tell me that Walmart Canada is not supported.
Thanks for your feedback,
Yes, this is correct, we do not support Walmart Canada yet as they are still using an old API, we will connect once this has been upgraded.
Our intention is not to mislead and we apologise if this has made you feel this way. The service and performance of our app are not affected,
Nikki
all my ebay listings dissappeared after a problem with paypal. after caloing ebay and paypal they said it is a codisto problem. ebay account was relinked and all ebay listings dissappeared. 3 days i have been asking for support and keep getting idiotic answers. we have a business to run. have had to migrate and reintegrate another software because we have not made any new listings and our turnover is way down. CRAP CRAP SUPPORT TECHNICIANS!
We're sorry to hear you had problems but to clarify: Your eBay listings didn't 'disappear'. You disconnected your eBay account and then subsequently linked a different eBay account. Consequently, the listings from the first eBay account were of course no longer visible in the second account.
As you mention, this was initially caused at your end with a Paypal issue which required you to use a different eBay account. Our product has performed correctly but we are happy to work with to get you the result you are looking for (despite the problems not being caused by us).
We acknowledge it is frustrating when things don't go as expected but it is important that reviews are accurate because it affects other merchants not just the app developer.
We are sorry to hear your experience with our support agents wasn't as expected but as the vast majority of other reviews attest to, this is highly unusual.
I liked this app at first, as it linked ebay to Shopify without having issues with inventory. But the default description makes the ebay listing slow and clunky due to it being badly coded. This software is very expensive per month for its simply not amazing UI.
And the final blow was when this app started listing items way under price, as on ebay we mark our products up, and then app free shipping. But this app is constantly listing items to Ebay incorrectly. Making us lose money of a number of sales due to international shipping being FREE, and not marking the product up at all.
And now there is a direct integration between Shopify --> eBay, so why pay for this clunky software....?
Thanks for the leaving the review - all comments are helpful.
We acknowledge your comments on pricing but firmly believe that quality software costs money to develop. We believe our pricing offers tremendous value for what it provides and believe merchants should be careful when being offered complicated integration software for 'free' as there is little incentive for these developers to maintain and improve the software. The performance, user experience and functionality of Codisto is market leading. Please visit the 'compare us' section of our website for more details.
We aren't sure what you mean by "But the default description makes the ebay listing slow and clunky due to it being badly coded" - by default we take your Shopify description to use on your marketplace listings but it's easy to switch to a custom description or amend the current Shopify description. Please email support if you'd like to learn more.
Regarding incorrect listing, the software will never list items 'under price', with free shipping when not intended or otherwise incorrectly. Listing will only occur with the settings used in the product. We can only assume you hadn't configured the settings correctly at the time of listing.