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This app truly is a godsend if you want to manage your inventory and orders across multiple channels. I know that some folks have had trouble getting setup and run into problems. I did too, and my first review was initially 1 star. But their support team reached out to me and genuinely wanted to help with the issues I was having. I gave them another shot, we worked through the issues, and once I really had a better understanding, I was very happy with this app.
Awesome support,
quick and reliable,
thank you John O!!
This solution is amazing! We switched from a costly third-party software to list our Shopify products on eBay, and this is a huge improvement. It lets us customise our eBay descriptions with HTML, making our store more appealing. We can map custom eBay fields to metafields, so we only need to create products in Shopify, and Marketplace Connect handles the rest. The continuous updates and new features make this software even more valuable.
The support is also amazing, Adrian and the rest of the team always help me out with issues, requests or questions.
Dom was a super star helping me get everything right in my listings. I could not have done it without him. He was very patient and very detailed. My products published while I was on the chat with him.
Signed up to integrate with Target+ after 2 months it still doesn't work. The team is polite but will not give insight into when they will get things working. This doesn't seem to be a priority for them. I don't even know why they offer this integration it it never worked in the first place, they are just wasting everyone's time. Shopify should not allow apps that are not tested and working on their marketplace.
A tricky problem sorted out fantastically by Adrian. Great service
It does not recognize the variants of each product. I've been figuring this out for a month now but it never gets corrected.
Thank you for your feedback,
We have reached out with further information on the product in question which is now showing correct variations.
Please reach out to the support team anytime.
Nikki
"Rain" did a wonderful job of explaining my issue and providing a quick fix if it ever occurs again on other products—a great attitude for a confused customer. got me back on track.
Thanks, JIM
myconservativemugs.com
thank you for all your help. I never would’ve been able to get Etsy connected without you.
This app doesn't provide anywhere close to what you'd need to implement these integrations smoothly... Barely any proper mapping, import, or export tools for products.
EDIT: In response to the below comment, I would gladly delete this review if I'm wrong. I have been back and forth with your support, and they have told me specifically "The Color and Size variations from Shopify won't sync" and "need to be manually entered". To expect users to manually enter data that already exists in Shopify is simply not using it as "the source of truth" as claimed. Variant options like color and size are critical for the apparel industry and are going to be required for virtually every marketplace integration and the data is literally already in Shopify, but the app won't map it.
Thank you for your feedback,
Your Shopify Catalog is the source of truth so no requirement to import directly into Marketplace Connect.
We have our bulk edit screen to manage updating multiple listings and our support team is available 24/7.
Nikki