Shopify Marketplace Connect

The app is very clunky. The sync with eBay is on-and-off. When it doesn't work, the app developer / support team has no way of figuring out why it's not working. Sync problems in turn cause other issues on eBay, including bad seller ratings due to inability to fulfil orders as a result of inaccurate listings, and shipping details not updating, leading to negative customer experience.

Amazon works fine. If you try to connect Google market , they let you configure anything an after MANY hours of troubleshoots, youtube video, searching, they told me they do not support. They should just remove it. The agent who answered me just told me : no nothing we can do. Same thing for Walmart Canada.. They do not support. And if you are from Canada, you can not change the fulfillment center , you have to use Walmart US and manage with this. Bad to let people waste time on feature offered but not supported anymore

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

Now that they have fixed the app it finally loads and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

9 Months trying to get this app to work. It's been hell.
5000 products missing.
eBay prices that don't match what I set the app to be.
Thousands of images missing.
Size & colour options are the wrong way around on many listings, so the colours aren't shown when selected.
Customer services, which used to be really good have gone downhill since Shopify acquired it - 16 days trying to get an issue sorted, with reply times of 24-30hrs.
It's recently been much quicker to use.... YAY ..... But nothing will actually save ..... spinny wheel of death.
It's working okay on Amazon at the mo, but I haven't been able to list anything to eBay for months.
Totally exacerbated, and I'm actually paying for this pain!

This app needs a mandatory tutorial video before using.
I downloaded this thinking it was an actual Shopify app, not Codisto. It ruined my Etsy storefront completely. When I enabled the products in the app it created new listings on Esty and cost me SO MUCH MONEY. I currently haven't been able to log into this app to make changes for TWO DAYS. This is absolutely unacceptable.

Update 3/18/2024:
Absolutely No Support. App is not functioning and they won't work to find out why. Please see the following 'support":

02:31:08) Lou : Anything else I may help you?
(02:33:24) Julia Patrick: What is wrong with you
(02:33:42) Julia Patrick: I showed you the photo is larger than 1000 pixels
(02:34:45) Julia Patrick: you have not "helped"
(02:35:15) Lou : We base our information on the recommendation of eBay itself.
(02:35:41) Julia Patrick: in other words ebay does not like your program and you are unwilling to figure out why
(02:35:51) Lou : I clearly saw that from your screenshot you showed more than enough for the image requirement. Which is good.
(02:36:25) Julia Patrick: If the issue is not the 1000 pixels but you persist to regurgitate rather than find out how you can fix your program...well that makes your app a fraud
(02:36:40) Lou : But the app only reads the error from eBay. If you don't find our information true. You can try to ask assistance from eBay seller support.
(02:37:02) Julia Patrick: NO you should find out from seller support
(02:37:06) Lou : And try to ask them directly why they are returning the errors.
(02:37:09) Julia Patrick: it is not me... it is you!
(02:37:15) Lou : That's out of my scope
(02:37:19) Julia Patrick: you are being lazy
(02:37:26) Julia Patrick: and fraudulent
(02:37:38) Julia Patrick: and I am going to report your company to the FTC
(02:37:46) Julia Patrick: out of your scope
(02:37:51) Julia Patrick: what a copout!
(02:38:13) Julia Patrick: I am paying for a service and not getting a service
(02:38:20) Julia Patrick: I can not list any new items
(02:38:22) Julia Patrick: !!!
(02:38:35) Lou : Since this is no longer a good conversation and already made my recommendations. I'll end the chat now. Should you need further assistance chat or email us. Bye for now.

Nothing but problems. Over a week and still nothing back from support on my issues with Walmart. There is clearly something wrong and with no visibility to logs it is near impossible to troubleshoot. Every answer back is check with Walmart or looks good on our side when there are clear problems. Setting up new API calls generates duplicate orders in codisto which clutter up the order page and make it near impossible to use the product. Nobody will reach out to fix the product.

Still waiting for a fix for walmart pre-owned condition. I have to setup walmart by hand and totally bypass the app to keep video games in sync. Walmart has come out with a new spec but this does not seem to be implemented on the app. It is really disappointing to say the least 5 months and no resolution at all.

7-21-2024 Update: Still not working for Walmart.

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

The content API isn't working with Google. This stopped working in June of 2022. As of today, September 2022, they still cannot correct the problem for me so none of my products are showing on Google. All I get is lip service! If you have other options, don't get involved with this company