Shopify Marketplace Connect

I've had nothing but great customer service experiences via the Connect feature. It's been a bit rough in terms of understanding how some formulas work, and how to accurate map certain facts from Shopify to other marketplaces but for the most part the integration works spotlessly.

I had an issue with pricing as I wanted different pricing on eBay to Shopify. The issue is that eBay would show the same price as Shopify. There are a few settings that need changing for this to work, but Mike was onto it straight away, and we were sorted.

Excelente atención me ayudaron a eliminar la solicitud de exencion de GTIN para publicar productos artesanales en amazon con la integracion de shopify. Fueron rapidos amables y con instrucciones vlaras

This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.

We worked with Support Specialist Dom for our Marketplace Connect onboarding, and he was exceptional. We have a lot of variant SKU's that were not cooperating with us. Dom to the rescue! He was responsive, proactive, and got to the root of our challenges in record time. You couldn't ask for better customer support. After we worked through this hurdle, it seems the rest of the process is very straightforward and intuitive. Highly recommend their services!!!

We're using it to import our FBM orders and to keep FBM inventory up-to-date on Amazon, and it does a decent job of that. However, it's a little clunky and I've had mixed experiences with Support (some were very helpful, others provided completely the wrong information).

First off the customer service is top notch. While I was learning how to use this app they have been nothing but helpful and patient with answering my questions. I also mistakenly caused an issue with my ebay template. Chloe took the time along with Ediline to figure it out and correct my issue. A+ all the way support. I also tried a few other inventory management apps and chose Marketplace Connect as being better than the rest for my store. It's been the solution i needed all along and look forward to the growth of my store because of it. Thank you!

So far so good. I had a few teething problems initially and kept getting an error with pricing that Support helped me with quickly.
I do wish I could hide a few more of the irrelevant columns but that's really a minor detail of convenience.

Update after a year: V happy with it for ebay.

The app simply does not work anymore. Since their latest update none of my listings from shopify can be listed on Amazon. None of the settings or mapped fields have changed. Just an endless list of error codes. I have contacted support who suggest I manually import all my listings on seller central which is exactly what I am trying to avoid. They admit that the app won't upload products, say they are working on it but cannot give any timescale for a solution. The support staff are very helpful, although that doesn't do much good if the product doesn't work.

The most annoying thing is it worked perfectly before the 'update'

After a call with support I was assured daily updates, unsurprisingly that hasn't materialised and I am left chasing for any update at all.

In short the support staff are great, the product seems to be useless

As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension.

The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time.

The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets.

Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.

PS: Nikki, your gaslighting stating other users have not left disappointing reviews is laughable. Your review rate is 4.3 and that means roughly 16% of users who left a review are not satisfied with the application.