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Solved all my issues when they popped up, very useful app, even better customer service.
mir wird immer sehr schnell geholfen :)
Pro:
- Support replies quickly
Con:
- Unable to help & unwilling to admit that they don't know
- Unable to connect you to the correct channel of support from the start
- May not respond to everything you asked but insisted that they did.
- Expect a thumbs up for the chat review even though 0 problems have been solved.
- Chat reviews are NOT anonymous looool = They don't want to hear you out. Just want to get a pat on the back with a thumbs up. ***Will harass you otherwise.***
Just this alone deserves negative stars. Never considered changing the hosting website until now.)
Concerning if this is how the rest of Shopify operates. Waste of time (unless you enjoy chatting unproductively).
Thank you for your feedback,
A Senior Support agent will reach out directly to review and understand the issues concerned.
Naturally we want to resolve any ongoing issues,
Nikki
This app has saved me a lot of time. I keep learning more features and it will be invaluable tool for my ecommerce management.
Great job from the support team to fix errors quickly
Jae was wonderful, she helped me resolve an issue i have been working on for 4 days. Sidney:)
This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.
Thank you for your feedback,
We do understand the frustration when an order takes this long to transfer. This is not our expectation nor how the app has been designed.
We have found a backlog causing this issue and this has now been resolved.
Please do reach out if you experience any further issues,
Nikki
Adrian was very knowledgeable and helpful, thank you for helping me reconnect to Etsy
Have patience to learn the app and ask questions. Their support is the real deal and answer tickets and chats faster than any software application we have used in the past. We are really excited to continue using this app and growing with it!
I gotta say that SHOPIFY MARKETPLACE CONNECT is not only an app that can change your life into a smooth process to success because they also have the most professional team who can help you in every single question you may have, at any time. I'm glad I tried another source to progress in less timing because definitely this is the number one app that I ever feel happiness while I'm working knowing that I'm moving forward in my 2 eBays stores at the very same time.. Try it! You won't regret it!