Shopify Marketplace Connect

It was working perfectly fine until they changed us to a new plan without notice or authorization. Now they say we have outstanding charges and ended up closing our account due to that.
Now we have unhappy customers because of delays this has caused.
Find a different app. People at this one are shady.

The journey of listing on Amazon has presented its fair share of challenges. Recalling my experience with the earlier iteration of this application, formerly known as Codisto, which I utilized a few years ago to synchronize my secondary store with Amazon and eBay, the initial setup was remarkably user-friendly. The Codisto team, in that version, efficiently handled the configuration for my store, simplifying the entire process. The convenience of a straightforward setup, coupled with a manageable monthly fee, made for a seamless experience. Their proactive assistance during the platform setup was genuinely valued.

However, in the current version, the hands-on assistance that was once available has been replaced by a redirection to an extensive documentation resource. This transition places a higher demand on users to possess an advanced level of expertise to navigate and execute the setup successfully. Notably, the product listings exhibit notable shortcomings, including missing product photos and variants that fail to sync appropriately. This results in a confusing array of mixed-up images, where pictures from one item may mistakenly appear in an entirely unrelated product listing—such as finding ring images in a cushion listing, creating a perplexing and less-than-ideal situation.

Despite persistent efforts to understand and resolve these issues, the support received for other concerns has proven less fruitful. It appears that the support team may not be actively seeking new users, potentially hindering a smoother onboarding process. A more collaborative approach from the support team, providing assistance with the setup, could significantly contribute to user satisfaction and overall business success. Streamlining the setup process has the potential to increase user adoption, fostering a more prosperous ecosystem where successful businesses generate better income, ultimately leading to the app's success.

The customer service is really good and is always there to help you out. This app is 100% recommended!

My overall experience with the app isn't great as I'm not finding it very user friendly and guides on how to use it aren't visible. However I've just had a positive customer service experience with Lou via email- she was very helpful, answered all my questions and provided links to further information I need. Her responses were prompt too.

Amazing Tec support. I can ask any question and get an answer anytime of the day or night. Have meeting anytime it suit me. Lovely stuff easy to understand.

Peachy from Marketplace Connect is a wizard and could help me solve all problems! so happy with with the outcome and help. Would have never done it on my own.

The first time I reached out to customer support, none of my issues got resolved. However, on my next time reaching out, everything I needed done to get my Walmart Seller account connected was handled quickly and efficiently, and I finally got my accounts linked. Definitely recommend the app, as it makes keeping track of all of my channel sales so much easier.

Support has been very patient and helpful as my company goes through a bit of restructuring on the backend. They worked with me step-by-step to get my listings properly connected to new products and unlinked from old products!

not very good,
not all the categories of Amazon is in this app, so when u send date from shopify to Amazon you are not able to select correct category and then Amazon won't allow u to change it.
Customer care support is on and off, some time u get a good person some times totally waste of time.
only reason I started using it with the thought that its by Shopify but not looking for other apps to select and that may cost me a lot of time in setup.

I've found this app to be highly effective for managing listings on Amazon, making the linking process easy and efficient. However, I've encountered some challenges when it comes to linking Etsy listings.

Firstly, not all Etsy listings appear on the Link Page (Settings page), causing some difficulty. Additionally, enabling a listing in Bulk Edit mode seems to create a new Etsy listing rather than linking to an existing one. This has resulted in unexpected charges from Etsy for duplicate listings.

I reached out to the support team for assistance, and while the first staff member acknowledged the issue and notified the tech team, I didn't receive any updates. When I contacted them again, the second staff member seemed unfamiliar with the situation and unintentionally created a duplicate Etsy listing, leading to an additional charge.

I appreciate the effort of the support team and their willingness to assist. However, I'm still facing challenges with linking Etsy listings, and it has resulted in unexpected charges. I hope these issues can be addressed to improve the overall experience.

Update:
2 weeks later, the first staff member followed up with me and the remaining unshown 2 listings finally showed up on the Link page (Ready to list). Problem solved! Thank you Shopify team!

Update:
Just don't connect with Etsy. That's what I can say. Not sure which side got the bug. Etsy listings duplicated when turning Vacation Mode on and off.