Rezensionen (1.730)

Gesamtbewertung
4,3
Anzahl pro Bewertungsstufe
  • 84 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 10 % der Bewertungen sind 1 Sterne
Bearbeitet am 18. Januar 2024

Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product.

Update: they finally got it working. All was well for a few weeks until I realized all prices were marked up by 5% on Amazon. All settings correct and unchanged. Support is trying but super unsure what is happening. Unusable app I don't know how Shopify endorses this

Orchard
Kanada
3 monate mit der App
Shopify hat geantwortet 14. November 2023

Thanks for your feedback,

All prices are now back to web price. Please reach out if you have any further issues. Our support team are available 24/7.

Nikki

Bearbeitet am 24. Oktober 2023

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it.

When Shopify took this over, here's a few things that have happened.

- It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this.
- All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify.
- My rankings fell out of the sky because of the second bullet point.
- The app just stopped working and loading. It's like their API to pull in the information just broke.

The developers working on this are destroying people's stores.

biöm
Vereinigte Staaten
11 monate mit der App
10. August 2023

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is.
5 stars for him. 10 stars if I could
****BUT***
This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix.
The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching.
Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

An Intimate Affaire
Vereinigte Staaten
10 monate mit der App
Shopify hat geantwortet 14. August 2023

Thank you for your feedback,
We have had so many merchants that have had a positive experience, it is disappointing to hear you have not.
Your tickets are now resolved and we have reached out directly to work with you on understanding our user interface.

Nikki

7. August 2023

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Ex Libris Used Books
Vereinigte Staaten
9 monate mit der App
7. Oktober 2023

Terrible app

Used this app to integrate items into walmart.
It's just horrible.

Constantly have to communicate with support, which does not help at all. For a month of communication nothing normal they could not advise.

The only thing that worked well was changing product names and tracking purchases, everything else is just a sham.

Product descriptions - does not work. Changed them 1000.
They are simply not loaded into walmart, this field just exists for beauty. Contacted support with this issue, about 100 emails. In 3 weeks - nothing has happened. Trying to deceive in correspondence and stall time, it is not clear why.

Inventory - is not exposed, this field is also created for beauty.

Disabling/enabling products - works once in a while. I disconnected all my products - it doesn't work.

When you communicate with support, they have to prove that the problem is on their side, they just ignore questions and proof that their application is to blame for errors and problems. Half of the questions are unreadable and support just answers with scripted phrases. They don't help, they just "open cases", feed promises, and at times try to make customers look like fools by attaching absolutely absurd proof that they have nothing to do with it.

And finally, for dessert, they recently had a price crash and all my goods became 2-3 times cheaper. Accordingly, anyone could buy my goods 2-3 times cheaper. The whole day I was in touch with support and they could not help me with anything. I heard only phrases, "yes, the problem is on our side, but we are doing our best to solve it". As far as I realized these problems were not only for me. Because of them I had to delete all the products, just not to lose money. And if I was not near a computer at that moment, it is not clear how much money I would have lost. I do not advise anyone to use this as an integration with walmart.

Tsar Caviar
Vereinigte Staaten
2 monate mit der App
Shopify hat geantwortet 16. Oktober 2023

Thank you for your feedback,
We acknowledge there was an isolated price sync issue with Walmart that has now been resolved.
We would love to set up a call and walk through any further concerns you may have as we have many merchants without issues on Walmart.

Nikki

18. April 2024

App and its processes aren't complete, refunds, returning items, and others

Sol Alpaca USA
Kanada
29 minuten mit der App
Shopify hat geantwortet 21. April 2024

Thanks for your feedback,

We have reached out directly to gain more details of your issues, and to offer an onboarding session.

Nikki

18. Dezember 2023

The app works very bad on amazon seller account, service havent solved the problems sync amazon orders. Bad experience and after 1 month I canceled the app.

Trade Wholesale Company
Italien
3 monate mit der App
Shopify hat geantwortet 21. Dezember 2023

Thank you for your feedback,
The issue raised has since been resolved. We are sorry to see you go but would be happy to discuss any further queries should you decide to return. We wish you well in all your future endeavours.

Nikki

Bearbeitet am 5. Februar 2024

Vraiment deçu de cette app, pas en francais, interface pas lisible, j'ai mis etsy aucune possibilité d ajouts de tags ( et quand vous connaissez etsy vous savez bien l'importance des tags) et pour les categories pareil rien d'automatisé... Ensuite apres avoir supprimé etsy, je vais sur ebay et la pareil niveau categories l enfer, et le pire le templates qui lui est tout en anglais, surtout sur une boutique francaise la c'est al catastrophe total et impossible de le changer sauf comme dis en chat de payer un web dev qui va mofidier le code, bah voyons... tout ca pour perdre 1 mois de temps je vais cherchez une autre app car la je dis non .... je test meme pas amazon avec jvais me faire bannir lol

Créations Uniques
Frankreich
18 tage mit der App
Shopify hat geantwortet 31. Januar 2024

Merci pour votre avis,
Nous avons contacté directement pour discuter davantage des problèmes.

Nikki

3. November 2023

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.

Flammenpapst.de
Deutschland
4 monate mit der App
Shopify hat geantwortet 8. November 2023

Thanks for your feedback,

This issue has now been resolved. Please don't hesitate to contact us should you have any further queries.

Nikki

23. Oktober 2023

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy.

I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn?

So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

EcoFriendlyCrafts
Vereinigte Staaten
3 monate mit der App