Shopify Marketplace Connect

This app is complete trash!

it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!!

Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ...

I tried to make the Amazon import work for a 1 1/2 month now ... without success!

This app is an absolute disgrace. Since the beginning of October, the Etsy connection is no longer supported, and nobody can give me any help or solutions. I was left completely in the dark – no warning, no notification, no email. Just cut off without any explanation. This is unacceptable and shows a complete lack of professionalism and respect for users. Honestly, even 1 star is far too generous.

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

If there were an option to give negative stars, I would gladly do it.

This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable.

The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

It historically imported a bunch of old orders without any confirmation or clicking anywhere

Caused a lot of double orders.

Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system"

No compensation no nothing. Total lack of care for merchants.

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

be aware that this app can completly mess up your existing ebay store as it has with ours, we have lost images, store categories, sku's and our all our item specifics which has completly ruined our busy ebay store which is now making zero sales. What a mess, have asked for help but nothing they haveadvised has been able to sort this out. What a mess we are really upset about this as our ebay store has been running for 25 years now all our hard work is lost just because we used this app. Avoid !!!

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

Great concept but fails to deliver.

- Walmart marketplace connection disconnects every few days and I need to manually re-establish the connection for orders to get imported.
- Etsy connection does not work anymore.

@Shopify team, you have the best e-commerce, and we want to work with you. Why don't you make it easier for us? Please, charge a fee if you need to, but get it done!