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Lou resolved all my queries effectively and backed up with screenshots.
Not secure. There is an integration issue with Walmart, and customer support requested we share private API key pairs and secrets in plaintext. Unimaginable.
Good
So far i´ve been having a great experience with them! Deff worth it! Amazon team don´t really know what they are doing half the time lol so when i contacted their support they really didn´t know how to help but marketplace connect has been there for me since day one helping me out and troubleshooting everything. Their great costumer service defiantly worth it! Oh and their customer service is also 24/hrs. Their team is amazing! Thanks again
Joy V. was such a breath of fresh air. The issue I created by trying to upload all my products at the same time on a new account was not apparent to me at the time. Joy V. took a very compassionate approach to letting me know what happened and why I would have to wait five days until Amazon lifted the ban on future uploads from our account. We were not aware of this restriction until now. However, we have learned and can move forward. It was such a joy to have Joy V. lead us down the right path that included the proper classifications for all our product lines. I cannot recommend Joy V. or the support team any higher than the 5 stars...however, we sure would like to.
Extremely Disappointing Experience
I'm beyond disappointed with this app, which cost me my 250 free ebay listings and more! The lack of support is staggering, especially compared to smaller apps with super fast support. With this app, you're left waiting for Shopify to respond, which feels like an eternity. Chloe should be fired.
I've experienced major issues with this app, including duplicate entries being created every time a product sells on my eBay store, forcing me to manually delete them. The app also auto-relists items despite settings to prevent it, resulting in unnecessary eBay fees. To make matters worse, I've received zero support from the app, leading to a month's worth of profits lost to fees.
I strongly advise against using this app unless you enjoy manually tracking inventory and dealing with duplicate entries. I'm migrating my store to a reputable third-party app with actual support and reliable functionality. I hope this review gets someone's attention, but I'm not holding my breath and it won't change my willingness to use this dumpster fire app!
Update, now my orders are being duplicated, and items are selling when out of stock! Service just asks for an example over and over, but never offers a solution. I WANT A REFUND
Rating: NEGATIVE 5! Stay away!!
Thanks for your feedback,
We acknowledge our response was not timely and this has been addressed.
We have responded with an explanation on how this stock control is an account level setting within your ebay account and can be easily managed to avoid such situations.
Nikki
Great solid app and great support team. We're getting our items into the Walmart marketplace as we speak!
Carlo was the best person I've ever talked to! Every other rep has been very difficult to talk to, not understanding my issues. The only app I will use! But it needs to have its chatbox much bigger because its currently
This review is for the ebay sync. Most features work well and sync properly. The 2 starts is due to there lack of support and assistance. For eBay Motors Parts and Accessories, we have been having issue with the Epids information in the app, not populating on the Ebay listings. Our first communication was on July 25th. Since then I've requested an update to the issue every 3-4 days. I've yet to get any answer to the issue besides its been sent to the DEV team. This is an important issue, as car compatibility for car parts on eBay is a huge way for listings to get shown. HELP ME!
The only app I will use! But it needs to have its chatbox much bigger because its currently hard to scroll without running thru the entire conversation which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!