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super schnelles Service
Customer support replies fast and is very helpful !
Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!
Can't seem to set mine up - either an issue with the asin or sku.
Great concept, just unfortunately doesn't work for me so will try the old fashioned way of manually adding the products to Amazon.
24 hour support is excellent. Also the Marketplace connect app is very nice new feature. Connected to my ebay store in minutes, waiting for etsy to sync. Thank you Shopify!
App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.
So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.
Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way.
Support is simply ignoring the bug that they know exists.
We're trying to find a 3rd party app that will work. This doesn't!
Thanks for your feedback,
We have now resolved this issue for your account, please reach out if you have any further queries.
Thanks,
Mark from customer service was fantastic in helping me with the setup issues I had. Cannot be more satisfy with the turn around response and the level of professionalism he demonstrated. Thank you.
Ediline (Shopify Marketplace Connect) helped me out greatly i was having trouble integrating my Walmart Selling Account and it wouldn't work on my end i sent them the Keys and granted them access we got Disconnected at this point and i was freaking out ... they emailed me and said to let them know when i approved the connection for them to help. I approved it and asked if we could chat again They said no they had other customers but they went ahead and Validated my credentials on the site for Walmart and it worked now Im connected cant thank Them enough for the support!
Mariel has been great. So patient and knowledgeable. Hope I get her to help again when I reach out
*Update*
Ich muss leider nachträglich einen Stern für die Performance abziehen. Also die App ist leider extrem langsam und es dauert teilweise ewig, bis man mal einen Artikel öffnen und bearbeiten kann. wenn alles eingerichtet ist, läuft es einwandfrei. aber wenn man mehrere artikel manuell bearbeiten muss, benötigt man mit der app unfassbar viel zeit. die performance muss verbessert werden.
perfekt! es funktioniert alles so, wie es soll... sicherlich wird man erstmal vor lauter informationen erschlagen, aber wenn man sich einmal eingearbeitet hat, funktioniert es einwandfrei!
Adrian hat uns hier sehr gut geholfen!
Vorschlag. vllt ein paar mehr Templates zur auswahl stellen.. gerne auch in anderen sprachen.