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Great customer service and response time! We had a questions regarding the Amazon integration and they were prompt and super helpful using their website chat!
great customers help support helping me out with question, Rizi the agent was great!!!
Great team to work with and great service. We've been using them on both Magento and Shopify, and have helped with multiple migrations.
Just installed the app today. I had to contact Codisto for the first time on live chat with some setup help and they answered immediately and quickly helped me with my issue. So far so good.
Thanks for your review!
We're glad to have you on board and glad we could help. Our Support team is available 24/7, please reach out anytime!
Nikki
Disappointing . Glitchy with Walmart AND eBay. They should add custom app support or official BackMarket support for order management.
Thanks for your feedback,
We have reached out directly to offer personal assistance. We can provide a one on one walk through of our app and have you listing in no time!
Nikki
Worst customer service.
A representitive name Noel lied and tried to gaslight me.
We chose to do a price increase on Amazon in order to offset the Amazon fees. The app published the products in the original Shopify price. When I contacted customer service, they said tha the price the app sent was correct.
I send them screenshot showing that the price was wrong.
He wrote "One thing for sure is that the App sends the information/details to your Amazon Seller Central with the correct Prices. "
That was a LIE as the screenshot shows it did not.
I am updating my review after having been in touch with the support team. I was advised - "The categories you have set in Shopify is only for your Shopify store. That means you need to manually set the category on the app."
This is time consuming when you have over 2,500 products and have to manually set the category for each one.
Other than this issue the app works well and customer service (Jeffrey Avila specifically) is great at trying to help. Hopefully the category feature can be fixed somehow in the future.
Thanks for your feedback,
We have reached out directly to offer our assistance and support to help you start selling on eBay successfully. We understand that getting started on a new platform can sometimes be daunting, but rest assured, with the right guidance, the process can be quick and straightforward.
We would be delighted to hear from you and schedule an onboarding session at your convenience to guide you through the necessary steps. Please feel free to reach out to us to arrange a suitable time or if you have any questions or require further assistance.
Nikki
Thumps Up for Jason D. perfect person for all issue to get resolved. very friendly and informative person
La mappatura dei prodotti per Amazon è sempre difficile ma l'App permette di fare quasi tutto e il servizio clienti è davvero speciale.
Mapping products for Amazon is always difficult but the App allows you to do almost anything and the customer service is really special.
Grazie per la tua recensione!
Ottimi commenti, grazie. Ci piace quando otteniamo sia l'app che il supporto azzeccati! 😎
Thanks for your review!
Great comments, thank you. We love it when we get both the app and the support spot on! 😎
Nikki
This app keeps having issues with ebay and Amazon, Looks like we will be looking for a new provider. customer service and support inst high on the list of things for this company.
Thank you for leaving a review. Sorry to hear you had problems with the app.
Merchants usually comment that our support quality is good and our response time fast. Apologies we weren't able to to meet your expectations this time.