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Your chat support is very helpful, but your listing and connection point to eBay is unintuitive and not useful
Uno de los puntos más destacados es el soporte técnico. La atención es notablemente rápida y eficiente. El equipo de soporte no solo es veloz en responder, sino que se esfuerza en ofrecer una atención personalizada, guiando a los usuarios paso a paso.
Aunque la curva de aprendizaje puede ser un desafío, una vez que te adaptas, el sistema se vuelve intuitivo y valioso para manejar la tienda en varios canales de manera organizada. Esto es algo que muchos usuarios valoran con el tiempo, ya que ahorra mucho trabajo manual en la gestión de inventario, precios y pedidos.
After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Thanks for your feedback,
We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself.
For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store.
The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated.
We have reached out directly to further discuss.
Nikki
Have had a few issues starting out... but support is very helpful and knowledgable!
The customer service is very helpful. I was having problems getting my products on Amazon and they stepped up to help me out. They were very quick to sort out the issues and see it all the way through. Thank you
to all that have been helping me.
Thank you Aron for the great job you did helping me get my store connected again! You did a great job and were super fast!
Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)
It doesn't work properly.
I have connected my Shopify with eBay account and some of the items on Shopify have sold out but they are still showing as available on eBay.
I have deactivated an item on Shopify and manually removed it from eBay as it did not get removed automatically and it kept getting re-listed for some reason so I had to keep removing it until I was forced to permanently remove the listing from Shopify to stop it from being re-listed on eBay
Thanks for your feedback,
We have reached out directly to further understand your concerns. Our support team is available 24/7, please respond at your earliest convenience.
Nikki
Great customer service, very helpful thank you.
Great app and great support. Thank you :)