Shopify Marketplace Connect

I'm new to Market Connect and Shopify. When I needed help learning how to use the app, Joy B and the team at Market Connect were extremely helpful. They took the time to answer my questions and even walked me through certain tasks when I needed the extra help. In addition, they even set me up with a custom template for some of my products. The customer service has been 5 stars all the way! I can't recommend Market Connect enough.

Dom was a super star helping me get everything right in my listings. I could not have done it without him. He was very patient and very detailed. My products published while I was on the chat with him.

poor support and as you grow eventually it will start to mishandle and not pull things and improperly list as the amount of listings and data grows it gets worse and worse beware it will start well and then ruin your business entirely.

It takes a long time to get your head around it but once the app is working its great, The support team especially Jeff have been fantastic. Thanks so much for your help :) x

Easy to use (once you understand how to use it!) and support has been really good.

We received great support from Adrian today. He helped us fix an issue with a listing and order import. We use this app to manage all our Amazon orders and can highly recommend it.

The app works well. I had some issues arise of my own doing, and they were able to provide the extra support to help me resolve the issue. Thank you for your help Dom.

It took a while but Dom was able to help me with everything I needed and explained stuff to me patiently!

TL;DR - I would give negative stars, if possible. Constant issues with ALL marketplace integration product syncing. Support tickets repeatedly closed without resolution, lack of communication. You're going to waste a lot of time explaining the same thing weeks on end, time better spent on other aspects of your business; look elsewhere for this service.

I have tried all the available marketplace integrations via Marketplace Connect, excluding Target+ due to policy issues. Every single one of these marketplaces have not been able to function properly; SKUs will error out without warnings, images and other critical data will fail to update when changed within Shopify, the GUI is acceptable but not intuitive and differs from marketplace to marketplace rather than being consistent.

Support will reply quickly, however, they will pass the buck to someone else just as fast. You will not receive additional contact info when a ticket is allegedly escalated. After showing proof an issue is on Marketplace Connect's end via their own logs, they will deny the facts and point fingers at the marketplace. Over the course of a month and a half, a ticket will be closed multiple times without notice. Support will reply with generic responses with no additional information or progress status updates and ultimately choose to stop replying altogether after supposed escalations.

Highly disappointed with this app and wish it could accomplish what it says it does.

perfect application to connect main marketplaces, perfect support to guide you