Shopify Marketplace Connect

We have been using this app for around 18 months now and it has made our Amazon fulfilment simple and freed up a lot of time. Support is also great whenever we run into roadblocks.

This is an excellent app and the customer service is very quick, effective and friendly!

Mariel R. was fantastic help with fixing my issue when it came to linking my products to Amazon and understanding how the app works. Its reps like those that give this app the praises it gets. Feel confident knowing that if i have any more problems (which i hope not) that good customer serivce reps like mariel will be there to help. 5 stars all the way.

Great app once I got my head around how it worked, I can now easily list from shopify to eBay to bring in extra orders with little hassle. Thank you

I have been using Shopify apps: Marketplace Connector for a few months now and I am very impressed with its performance. It has helped me to expand my online business to multiple marketplaces, such as Amazon, eBay, and Etsy, without any hassle. The app is very easy to use and integrates seamlessly with my Shopify store. I can manage all my listings, inventory, and orders from one place, and any changes I make are automatically synced across all platforms. The app also allows me to customize my product details, such as titles, prices, and descriptions, for each marketplace. The app has increased my sales, reduced my workload, and improved my customer satisfaction. The app's customer support is also very responsive and helpful. They answer all my questions promptly and provide me with useful tips and advice. I would highly recommend this app to anyone who wants to sell on multiple marketplaces with Shopify.

Mark's support is amazing. Five Stars

Le service clients et très réactif et professionnel

I am new to Shopify Marketplace Connect. My experiences have been great! I have had the best support team helping me at anytime. I expecially want to thank, LOVELY, the person I was chatting with tonight. Not only did Lovely help me troubleshoot and resolve my issues, but Lovely also motivated me and energized me to continue pursuing my dreams of achieving success with my online hoodie business. The great thing about Lovely that I recognize is that Lovely is great with her job in supporting people. I think that it will be better if Lovely was in a higher position to teach and spread to many others. It wouldn't be good to just have Lovely continue in this one position helping individuals...when Lovely can pass along what Lovely...it must be multiplied and spread to others that I have no doubt Lovely can do. Although I would love to get support from Lovely all the time...I am not so selfish to keep Lovely to myself...Lovely must spread Lovely Ways to others...so that everyone that contacts Shopify Marketplace Connect will have the same lovely Lovely experience that I had tonight. Please include my review in Lovely's file records so that when it comes time for a performance reveiw and promotion, my review is the first thing you will see!!!

Adrian è stato molto paziente e bravo nell'aiutarmi! veramente eccellente. super top

Short review: App is slow, buggy, and may lead to your eBay account and Walmart account being suspended. Avoid this app.

Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items.

That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's.

We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide.

I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.

Edit: It's been well over a month and we've since found a different app from the eBay sync (Lionz) where all is working smoothly. In that month, the Marketplace Connect support has had one single response to our long open ticket. It was a promise from one of their developers that they would be looking into our ticket further, and that they would stay in touch. Not a word since then. So for anyone having similar issues, please check out Lionz instead. They are eBay sync only for now, but actually work well for that portion.

Second edit:

We continued using Marketplace Connect to sync with Walmart. It worked for a few months, but now sadly suffers from all of the same issues we ran into with the eBay connection. Items sold in store do not get removed from Walmart, leading to oversells days, weeks, even months later. App support is not helpful. They just thank us for the bug report submissions, but nothing gets fixed or communicated beyond that. So we are divesting ourselves entirely from this app and moving on.