Shopify Marketplace Connect

This app has saved me hours of my time by simplifying the process of listing from Shopify to eBay. Also, the response from support is excellent!

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.

So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.

Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way.

Support is simply ignoring the bug that they know exists.

We're trying to find a 3rd party app that will work. This doesn't!

It's been over 2months Since I asked for help to get my listings synced to Amazon. It's unfortunate I wasn't able to get the help I needed and was told that this is a Self- Service app. Well, indeed. So we worked it out ourselves with some workaround and asked you guys to have my Amazon GTIN exemption enabled and you did, so thanks! Finally we were able to get our listings synced to Amazon.

I would like to thank Jeff Avila who has been there for me from the time I needed an assistance, we know he did his part and we appreciate it all. Thanks Jeff!!

The support I received while setting up Marketplace Connect was FANTASTIC! I tried to get everything sorted out by myself for days but wasn't getting anywhere. Jay figured out what was causing the errors and got everything up and running smoothly for me in no time! I really couldn't have asked for better service.

Mark from customer service was fantastic in helping me with the setup issues I had. Cannot be more satisfy with the turn around response and the level of professionalism he demonstrated. Thank you.

I've been using this app for nearly three days to integrate my POD items on Amazon, but I'm still encountering issues. Customer service has been friendly and tried to assist, but they don't seem to fully grasp the problem. The user dashboard is very complex and hard to navigate. I've already spent two days on this app, so I'm hesitant to uninstall it right away. I'll give it one more week to see if I can make it work, but if you're new like me, you might want to consider exploring other options for now.

Shopify rep Jae is the best rep they have in the company! Not in a hurry to get rid of you and go on to the next, but taking time to understand the problem and find a solution. Though the many faults of the app, Im staying because of his help.

This app has enabled us to list at scale on eBay which we simply wouldn't be able to do otherwise. There's no magic bullet, you still have to populate some data elements for the listings from within Marketplace Connect, but it's so much more manageable when changes are synced across to eBay. A major bonus for when there are problems is the dedicated, knowledgeable support team within Shopify, with their own ticket system so you can contact them directly. For example when I recently had trouble working out some mappings, Mark L. saw the issue through to resolution and even fixed a related problem at the same time. Great work, thank you.

This app is unpredictable and support is spotty. They are clearly still developing this app. I have been using it since November for Ebay and Etsy and the app nearly caused my etsy shop to be suspended with the recent developments they made to it. It was resetting my supply listings to claiming they are handmade, by me, recently. This is a HUGE violation of etsy's number 1 policy and led to them removing 2 listings in the past month of raw materials I sell for crafts. This caused Etsy to also remove my star seller status and they are threatening suspension of my shop. As of this moment there is no way to correct this on the app in settings. I always choose "ALL etsy rules" and the app was still behaving this way. I audited my entire shop of nearly 2000 listings, manually, going through the listings one by one, about 5 times in the past 8 months correcting these mistakes, as well as repopulating the SEO tags the app removes from Etsy. Interestingly, these mistakes are pretty random and unpredictable and effected about 75% of my listings with no rhyme nor reason. There are also issues with the formatting of descriptions, so, as a workaround, the past 8 months I was forced to listing everything separately on etsy and then link the listings- which is also difficult because the app is unable to show a thumbnail of the etsy listing when linking, leaving lots of room for human error. It also does not correctly show shipping details the buyer choses at checkout when pushing the order through to Etsy- like it wont tell you the buyer chose Priority mail, if they did, once the order gets pushed through to Shopify.

I am still using the Ebay connect, but there are also issues there regarding item specifics. The app creates duplicate policies on ebay with a sku at the end and when I contacted support about this they denied the app is doing that. I have no reason to create duplicate policies with a sku and no listings attached to them. The app also deleted all the item specifics I had on ebay and there is no workaround for that in the app, other then entering them all again on the app itself, which doesnt include all the specifics Ebay is asking for, especially regarding jewelry. It also removed variants from 5 of my tumbled stone listings (of which I have nearly 200 working just fine with their variants) and have been trying to work with support on this issue for over a MONTH with no fix in sight other than random pulling at straws- seriously some of the most asinine "ideas", like changing the variation name, or the category, or the title, which doesn't make sense as I have 200 other listings, listed exactly the same way, in the same category, and they are integrated and working just fine.
I am going to try waiting it out a little longer with the Ebay connect side in hopes that these issues will be straightened out, but I do know theres another great app out there, the one I was using before trying Marketplace connect, that I will be returning to if this doesn't get sorted out soon.

customer service helped me with any questions and assistance I needed since I'm not the best with technology! easy and fast!