Reseñas (1.727)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 10% de las calificaciones son de 1 estrellas
26 de agosto de 2023

Now that they have fixed the app it finally loads and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

ineedfabric.com
Estados Unidos
Casi 2 años usando la aplicación
Shopify respondió 29 de agosto de 2023

Thank you for your feedback,
We acknowledge there has been some issues in regards to our Etsy connection. All of the issues you have raised have now been resolved. We thank you for your patience and support.

Nikki

27 de febrero de 2022

Works ok for ebay. Absolute garbage for amazon. Screwed up all of our amazon listings, messed up our product names on amazon, etc. Support harassed me to remove my initial negative review, saying they would help sort out the issues. They never sorted out the issues so negative review is back up now. Not recommended for amazon.

VampireFreaks
Estados Unidos
Alrededor de 2 años usando la aplicación
Shopify respondió 28 de febrero de 2022

Thank you for your feedback.
We have not heard from you since October 2021 and this is the first place you contact us? We have reached out many times for information to assist in resolving issues, to no avail.
We want to work with you if you will give us the opportunity, along with the required information for us to proceed. We have emailed a response.

Nikki

12 de diciembre de 2023

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

The UGG Barn
Australia
9 días usando la aplicación
Shopify respondió 15 de diciembre de 2023

Thank you for your feedback,
We understand there were some issues with publishing, these have now been resolved. Please reach out if you have any further queries,

Nikki

Fecha de modificación: 18 de enero de 2024

Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product.

Update: they finally got it working. All was well for a few weeks until I realized all prices were marked up by 5% on Amazon. All settings correct and unchanged. Support is trying but super unsure what is happening. Unusable app I don't know how Shopify endorses this

Orchard
Canadá
3 meses usando la aplicación
Shopify respondió 14 de noviembre de 2023

Thanks for your feedback,

All prices are now back to web price. Please reach out if you have any further issues. Our support team are available 24/7.

Nikki

3 de noviembre de 2023

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.

Flammenpapst.de
Alemania
4 meses usando la aplicación
Shopify respondió 8 de noviembre de 2023

Thanks for your feedback,

This issue has now been resolved. Please don't hesitate to contact us should you have any further queries.

Nikki

Fecha de modificación: 1 de noviembre de 2023

9 Months trying to get this app to work. It's been hell.
5000 products missing.
eBay prices that don't match what I set the app to be.
Thousands of images missing.
Size & colour options are the wrong way around on many listings, so the colours aren't shown when selected.
Customer services, which used to be really good have gone downhill since Shopify acquired it - 16 days trying to get an issue sorted, with reply times of 24-30hrs.
It's recently been much quicker to use.... YAY ..... But nothing will actually save ..... spinny wheel of death.
It's working okay on Amazon at the mo, but I haven't been able to list anything to eBay for months.
Totally exacerbated, and I'm actually paying for this pain!

Lovetshirts
Reino Unido
Más de 1 año usando la aplicación
Shopify respondió 5 de mayo de 2022

Thanks for your review!
Great to hear you were listing on eBay in minutes! Yes we truly are ready and waiting to chat "anytime" ...😁

Nikki

Fecha de modificación: 18 de marzo de 2024

Update 3/18/2024:
Absolutely No Support. App is not functioning and they won't work to find out why. Please see the following 'support":

02:31:08) Lou : Anything else I may help you?
(02:33:24) Julia Patrick: What is wrong with you
(02:33:42) Julia Patrick: I showed you the photo is larger than 1000 pixels
(02:34:45) Julia Patrick: you have not "helped"
(02:35:15) Lou : We base our information on the recommendation of eBay itself.
(02:35:41) Julia Patrick: in other words ebay does not like your program and you are unwilling to figure out why
(02:35:51) Lou : I clearly saw that from your screenshot you showed more than enough for the image requirement. Which is good.
(02:36:25) Julia Patrick: If the issue is not the 1000 pixels but you persist to regurgitate rather than find out how you can fix your program...well that makes your app a fraud
(02:36:40) Lou : But the app only reads the error from eBay. If you don't find our information true. You can try to ask assistance from eBay seller support.
(02:37:02) Julia Patrick: NO you should find out from seller support
(02:37:06) Lou : And try to ask them directly why they are returning the errors.
(02:37:09) Julia Patrick: it is not me... it is you!
(02:37:15) Lou : That's out of my scope
(02:37:19) Julia Patrick: you are being lazy
(02:37:26) Julia Patrick: and fraudulent
(02:37:38) Julia Patrick: and I am going to report your company to the FTC
(02:37:46) Julia Patrick: out of your scope
(02:37:51) Julia Patrick: what a copout!
(02:38:13) Julia Patrick: I am paying for a service and not getting a service
(02:38:20) Julia Patrick: I can not list any new items
(02:38:22) Julia Patrick: !!!
(02:38:35) Lou : Since this is no longer a good conversation and already made my recommendations. I'll end the chat now. Should you need further assistance chat or email us. Bye for now.

Budget Billiards Supply
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 15 de octubre de 2022

Thanks for your review!
The chat issue is still being reviewed but does appear to be an isolated incident with your browser, we can now communicate with you.
When all agents are busy you will be prompted to send an email to avoid long wait times on chat.
We are continuing to work with you to ensure all issues are resolved.

Nikki

Fecha de modificación: 24 de octubre de 2023

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it.

When Shopify took this over, here's a few things that have happened.

- It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this.
- All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify.
- My rankings fell out of the sky because of the second bullet point.
- The app just stopped working and loading. It's like their API to pull in the information just broke.

The developers working on this are destroying people's stores.

biöm
Estados Unidos
11 meses usando la aplicación
Fecha de modificación: 8 de septiembre de 2022

The content API isn't working with Google. This stopped working in June of 2022. As of today, September 2022, they still cannot correct the problem for me so none of my products are showing on Google. All I get is lip service! If you have other options, don't get involved with this company

LeanLight
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 12 de junio de 2024

Nothing but problems. Over a week and still nothing back from support on my issues with Walmart. There is clearly something wrong and with no visibility to logs it is near impossible to troubleshoot. Every answer back is check with Walmart or looks good on our side when there are clear problems. Setting up new API calls generates duplicate orders in codisto which clutter up the order page and make it near impossible to use the product. Nobody will reach out to fix the product.

Still waiting for a fix for walmart pre-owned condition. I have to setup walmart by hand and totally bypass the app to keep video games in sync. Walmart has come out with a new spec but this does not seem to be implemented on the app. It is really disappointing to say the least 5 months and no resolution at all.

Aptgamers
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 15 de junio de 2023

Thanks for your feedback,
We have reached out to you and asked for further information on this issue.
We have sent the data to Walmart, however, Walmart hasn't updated the listing report yet. Kindly raise this to Walmart support.

Nikki