Reseñas (1.727)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 10% de las calificaciones son de 1 estrellas
Fecha de modificación: 13 de febrero de 2023

Didn't work for me.

1- Product linking was inaccurate more often than not. This was the case, even though I only linked such products marked with 'high confidence'. Orders with wrongly linked products could not be altered.

2- Repeat customers were not recognized due to alternate naming and I had to manually link such customers each time.

3- Fulfillment would not translate back into the eBay platform.

The App might work for you if you are setting up a new store and intend to push the products to various platforms.

For me, this App has created more problems for me than it solved. Support seemed not keen. So I deleted the App on my part, hoping that this will solve my problems. Particularly disappointed.

Puppiez
Australia
Más de 1 año usando la aplicación
Shopify respondió 13 de febrero de 2023

Thank you for your feedback,
We have reached out multiple times to address the points you have noted but have not received a response.

Nikki

Fecha de modificación: 25 de octubre de 2023

Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.

GS Moto
Alemania
Más de 1 año usando la aplicación
Shopify respondió 27 de septiembre de 2022

Thanks for your feedback,
All of your email addresses have now been corrected. You can reach out directly to me as advised if you do not feel you are receiving the highest level of support.

Nikki

26 de octubre de 2023

It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.

Malcolm Royce
Estados Unidos
4 meses usando la aplicación
Shopify respondió 31 de octubre de 2023

Thank you for your feedback,
We would be grateful if you could give us an opportunity to resolve this.
We have reached out directly to offer an onboarding to walk you through the process.

Nikki

Fecha de modificación: 21 de diciembre de 2021

We really wanted to use this app for managing Amazon, Walmart etc, however unfortunately, despite our best efforts to configure this app properly and to reach out to Support a few times by chat, email etc, there has been no response and this app did not work for us. We wanted this to work and got commitments for a zoom walkthrough etc, however, no one ever returned our messages or emails and the interface and functionality really aren't where it needs to be.

TheHushShop.com
Canadá
Alrededor de 1 año usando la aplicación
Fecha de modificación: 5 de diciembre de 2023

Attention Etsy sellers! We advise you to avoid using this application, especially if you have a large Etsy catalog. It is important to note that this application does not fully integrate your Shopify store into Etsy. If you already have Etsy listings, this application will erase information that is not mapped, which can lead to the suspension of your Etsy store. Unfortunately, there is currently no solution to fix this issue. Therefore, we recommend using an alternative solution to avoid having to manually rebuild all your Etsy listings.

Sugoi JDM
Estados Unidos
Alrededor de 1 año usando la aplicación
Shopify respondió 5 de octubre de 2022

Thanks for your feedback,
We have reviewed your experience and find this a very rare case. We continue to work with you on ensuring your account is working as it should.

This is not without noting we have large numbers of merchants who install Codisto daily without issue on any of our marketplaces.

Nikki

24 de octubre de 2023

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

Lark at Home
Estados Unidos
4 meses usando la aplicación
Shopify respondió 26 de octubre de 2023

Thanks for your feedback,
Glad to hear the app works well and you have reached our Support team without issue. We are working on Gift messages and will reach out once completed.

Nikki

Fecha de modificación: 11 de diciembre de 2023

UPDATE: 12/11/2023 -
This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working.

ORIGINAL REVIEW -
I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

Joco Records
Estados Unidos
2 meses usando la aplicación
Shopify respondió 9 de noviembre de 2023

Thanks for your feedback,
I have reached out directly and proposed a full analysis of the order sync.

Nikki

10 de agosto de 2023

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is.
5 stars for him. 10 stars if I could
****BUT***
This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix.
The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching.
Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

An Intimate Affaire
Estados Unidos
10 meses usando la aplicación
Shopify respondió 14 de agosto de 2023

Thank you for your feedback,
We have had so many merchants that have had a positive experience, it is disappointing to hear you have not.
Your tickets are now resolved and we have reached out directly to work with you on understanding our user interface.

Nikki

2 de agosto de 2023

App is filled with bugs. Forexample, the field where you are suppose to set a fixed price does not work. Many errors when enabling listing on Ebay. Furthermore, the app cannot manage currencies and VAT properly.

Investment watches
Dinamarca
10 meses usando la aplicación
7 de agosto de 2023

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Ex Libris Used Books
Estados Unidos
9 meses usando la aplicación