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App creates order for FBA but does not updates Shopify inventory. HORRIBLE APP
Thanks for your feedback,
When a fulfilled by Amazon order (FBA) is created on Shopify, Amazon automatically adjusts the inventory of the product from their Fulfillment Center.
Therefore, Marketplace Connect does not need to make any adjustments, as Amazon handles the inventory updates.
Please reach out if you have any further concerns,
Nikki
Russ helped me a lot with listing my products on Ebay , he's awesome.
Great support! I couldn't figure out why my listings remained unpublished but their customer service team helped me out. 100% happy with their service.
very nice person and helped me massively thanks you
Great support when i had an issue today - Joy escalated and resolved this issue very quickly wgich is so important when communicating fulfilment times back to Amazon
Excellent customer service and the app works as it should making my life easier to sync sales between Amazon and Shopify!
Your chat support is very helpful, but your listing and connection point to eBay is unintuitive and not useful
Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!
Great support, the sync with Amazon orders could have a bit of delay so it is helpful to have a team ready to help!
Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.
Thanks for your feedback,
Our app is designed this way, if an order has been sent to Shopify and is canceled on the marketplace, the corresponding order in Shopify is also canceled.
However inventory levels remain unaffected. The cancellation does not result in the product being restocked. This behavior is deliberate considering the possible reasons for cancellation, (for example, unable to fulfil due to damaged or missing stock).
The reason is not provided to us from the marketplace. If Shopify Marketplace was to restock the product, that risks overselling an item that is potentially unavailable.
Our team is available 24/7 please reach out for any further queries.
Nikki