Shopify Marketplace Connect

This app keeps having issues with ebay and Amazon, Looks like we will be looking for a new provider. customer service and support inst high on the list of things for this company.

The app itself works relatively well although we recently were logged out of our eBay Store (within Marketplace Connect app) and had to contact Support. When starting the Support query I had said "our eBay store has been 'disconnected' from Marketplace Connect"... Well apparently this terminology is wrong and the agent was more concerned about lecturing me on definitions and winning an argument about 'Disconnection' being different to 'Logged Out'... The agent went to the trouble of sending me screenshots of my own messages highlighting words like 'Disconnected' and remained argumentative and unconcerned about the problem till the end of the chat. My request was pretty simple, that we are notified when the sync between eBay and Marketplace Connect stops working... as a result of the link between Marketplace Connect and eBay not working, 17 orders over a 3 days period were not sync'd. In the end I closed the chat in frustration with the attitude of Support. The app itself is pretty good although if your eBay login token expires you will not be notified and as a result, the orders will not sync until you log back in - You will not be notified that the token expires, you will not be notified that the sync has stopped working... Can deal with that but the attitude of Support was really disappointing.

Started using the app for eBay was than looking around to remove unneeded apps and decided to use also Google Shopping. Was not a good idea, categories to be imported from the Support as first they where not there and than after a week they disappears again. Because I m selling products made too my specifications it's very important for me to have the attribute identifier exists, as this products do not have Grin or other identifier. Support was not really helpful just said that's not needed. As I provided Google Shopping help pages with details that show it's needed I did not get an answer anymore. Ok I fixed it now and decided to remove codisto and after a day using the old app again I can see a jump in revenue. Update: now after writing this review I got within less than 24 hours an Email telling me that the missing google shopping categories are now available and that the "Identifier exist" attribute would be not needed as there was no error returned from google. To the product categories I'm surprised that nearly 2 weeks nothing was done and now in 24 hours. In regards to the Identifier Exists I have clearly seen on my conversion rate that this field seems to be needed and it was even shown on a page the codisto support provided me with, in shopping you might not get a message when products only limited approved.

The app continued to push product to online marketplaces even after we archived Shopify listings and manually shut the links down. We had to cancel multiple orders because of it.

The primary reason for apps like this were really to sync inventory with other platforms- which is great. I just wish they completely stayed away from title/description/images/media syncing until it had been market tested. This latter is so problematic on some platforms it's unusable because you can't disable this syncing with confidence. At times it over writes descriptions and titles on your other sales platforms at random leading to critical listing issues (particularly in Walmart). I spent an inordinate amount of time herding cats with constant corrections of a large catalogue. The time spent rebuilding was frankly too costly it would have been cheaper to subscribe to a proven alternative. The online support team were however incredibly responsive and helpful, but they aren't coders and can't fix these issues. If you have just a couple of listings and want a cheaper entry level, it will work fine. If you want reliable control of key listing attributes (Titles/Descriptions /Media), have a large catalogue, and want a seamless experience, then I would not recommend this app right now. Hopefully this software will get there soon, but it's not ready yet.

I hope to come back and post a review if things are improved.

Ebay integration is buggy. Once you think it is working, inventory levels don't get updated for some reason as items sell. You find inventory quantity issues on your own but are left wondering what else isn't updating. Understaffed customer service. They need to be more responsive to sellers working with platforms like Amazon and Ebay which have little room for error for sellers.

Update: Now experiencing issues with Ebay integration and mapping. Chat hasn't solved the problem in over a week and can't seem to get in touch with a live person trained in their app.

Worked great until Ebay started giving me errors today. Customer service was unhelpful. I don't have time to mess around so I just installed a different app for Ebay channel, which is really annoying because now I have to update all the listings and I'll lose followers.

Au début l'utilisation a semblé bonne mais après quelques temps nous nous sommes aperçu qu'elle ne gérait pas les variations correctement, prix et stock non à jour. Après plusieurs semaines d'investigations, le problème n'a pas été géré. La facturation est également problèmatique car en cas de grosses elle monte vite et pas de rétrofacturation en cas de désinstallation.

Seems to work okay for Amazon but it was terrible for Etsy. The attributes were not synced to Etsy and actually overwrote the information in my listings with incorrect details.

The integration with Etsy overall seems very buggy. I kept getting error messages, e.g. because in the app I could enter any value but Etsy only accepted values from a dropdown menu.. This menu should be visible on the app!!!

I leave two stars because Amazon worked okay (although I only used the offer sync -not the product details) and the customer service was available and at least trying to help.

To be honest, I thought it would be easy to sync listings to different marketplaces. So far I have been able to list my products on Etsy and eBay successfully, but I am struggling a lot with Amazon.

Syncing products to Amazon has been a pain, with syncing failing due to various different reasons and for the past few weeks the Marketplace Connect page in Shopify Admin has been either super-slow (30-60 seconds per page load) or not responding at all due to Codesto API responding slowly or with a FastCGI error codes

I am still trying to connect to the rest of the Amazon marketplaces internationally, but due to the page loading and sync issues it has been a painful experience so far