Shopify Marketplace Connect

I was exporting 7 of my products to my Etsy shop from my shopify store and I got in touch for some help because the process of the export was taking longer than it should.

I got in touch with 3 different advisors over a week time and they tried to help and told me me what to do and said it will work but, I could not get any success and so I tried to reach out again for help and thankfully I got Mary Grace.

Mary Grace was just amazing, professional, helpful and patient. She did her job properly.

Mary Grace notice exactly what I was saying i.e the process is taking too long which was over a week by now. Mary Grace did not do what her other work colleagues did by saying to me I must wait for the process to published.

Mary Grace grace saw it was taking long and did the necessary steps she was trained for and, that is she look on her end to see what is the issue and in no time she spotted what was wrong and solved the issue.

I just dont understand why the other 3 advisors could not see and do what Mary Grace did and, it is so frustrating to know I have to wait a week for the issue to solve. Everyday checking and looking that my products and they are all stuck on publishing and it is no fun but, a complete headache.

Mary Grace I just want to thank you so much for what you did for me. You are truly an amazing, hardworking, thoughtful and helpful person. I have no doubt you will continue to give such wonderful service.

Mary Grace has taken the time to wait for the completion to be finish and has continued to monitor the process for me and to let me know when the products are all exported.

Thank you so much for your help Joy V.

Mariel has been great. So patient and knowledgeable. Hope I get her to help again when I reach out

Highly recommend! Their support is amazing, Noel has been helping me for over 24 hours now, he has the patience of a saint. Thank you!

Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!

Adrian always does an awesome job when we need asistance app always works great and super easy to set up.

Adrian helped me solve a lot of problems that I just missed on my own, helped me get to the bottom of the problem while solving small tasks on the side not even directly connected to app or integrations. When everything was sorted out my listings synced from Shopify to Ebay with ease, highly recommend!

Excellent customer service. I just added the app and was having issues with Amazon. Bit of a learning curve here but, the other marketplaces synced with no issues at all.

Thank you Aron for the great job you did helping me get my store connected again! You did a great job and were super fast!

Very good service from dale in the support chat. i wish he could help me everytime. Very quick to solve the issue even though it was somewhat technical I my end. Thumbs up to dale

RUSS Best agent:

Russ for CEO and President of the Company Please:

I recently had the pleasure of being assisted by Russ in customer service, and I cannot say enough good things about my experience. From the moment our conversation began, Russ was incredibly attentive, knowledgeable, and genuinely invested in resolving my issue. He listened carefully to my concerns, provided clear and effective solutions, and ensured that I felt valued as a customer. Russ's exceptional service exceeded all my expectations. He is, without a doubt, the best customer service representative I have ever encountered. Thank you, Russ, for your incredible support!