리뷰 (1,920)

전체 평점
4.3
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  • 평점의 11%가 별 1개입니다
2019년 12월 15일에 편집됨

I tried this tool to import my shopify list to ebay, the result was completely unsuccessfully, the lists were created without VAT so they all had 25% less price, the list were created with a paypal account inactive, the list were created without shipping costs, I had to cancel orders from ebay due all this mistakes, can't get the money, can't chage the lists, a COMPLETELY NIGHTMARE and the MOST important thing - **WATCH OUT* . they still have access to your store as soon as you uninstalled your app from Shopify, you need to ask them to cancel "another account" otherwise another account remains active with them, they sent me screenshots proving that, then I got an email saying that it was not true ( I got asked twice if I wanted to cancel also their account with them) And apologize for the confusion, what a customer service, what an app, stay away if you have a lot lists, instead of saving time, could create more and more headaches, NEVER AGAIN, STAY AWAY.

due to an app developer answer, I'm going to update my review with their almost harassing e-mails:

Firstly I would like to correct an error that was made in the responses you received. Uninstalling was enough to disable the app. Nothing further was necessary. Apologies for the confusion on that point. It stems from the fact that the other e-commerce platforms we support behave that way due to limitations of those platforms. It is not a limitation that Shopify has.

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Please, lets fix this. At the very least, remove your review. It is not fair and not factually correct.
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I had almost to ask to stop sending e-mails:
Stop sending emails,

this is the last time we are having any kind of communication.

like I said before, all the best ( I don't have anything else to say or add)

WATCHOUT - again, the software is not working correctly ( not user fault) customer service is not working correctly, they asked to remove my 1 star review, and the answer provided here it's only for clean their image,

this is so far my experience with them, I hope you don't have to deal with the same.

Golden Beards
덴마크
앱 사용 기간 2일
답글 Shopify개 2019년 12월 14일

Your review is completely at odds with over 200+ 5 star reviews from other merchants. We support many more times merchants than those that have left reviews and we wouldn't be the leading Amazon/eBay app for Shopify if the app performed as you describe.

We tried calling you and did our best to engage with you on multiple support tickets but you declined to engage. It's disappointing to see misleading reviews that can negatively impact other merchants and the app developers that are trying their best to create and enhance tools to support merchant growth.

For the record:
1) We do not and cannot have access to your store after you uninstall the app - it's impossible due to the Shopify API architecture. The screenshot you were shown was how the app last looked before you uninstalled.

2) We have no control over your Paypal account and we were unable to engage with you to ascertain what this issue actually related to.

3) Prices and shipping costs will only be imported with the settings that you choose.

Given that the review is so incongruous with other feedback we can only assume user error. Whilst we are always sorry to hear of poor experiences, as other reviews attest to, if you engage with our 24/7 support team when you don't understand something we have a very good reputation for providing explanations and solutions.

2021년 9월 8일

Amazing app and great support! Ediline was really helpful when it came to setting up the shipping settings. She did an amazing job and went above and beyond to help even more.

Hairsense
캐나다
앱 사용 기간 대략 2시간
답글 Shopify개 2021년 9월 9일

Thanks for your review, we really appreciate it 🙂
We're happy Ediline was able to support you through your shipping settings and of course that you love our app!
Please reach out anytime, we're available 24/7.

Nikki

2023년 9월 11일

great customer service

Friendly Patch Co
미국
앱 사용 기간 대략 2시간
2023년 7월 26일

The app is easier to use that some others I have tried before which was very complicated to use. This simple and straight forward. I would recommend the app. The response was quick.

Fashion In Store
영국
앱 사용 기간 대략 2시간
2023년 2월 20일

Customer service is very helpful. They were able to help me get set up when I was having trouble. So far I am liking the app.

FN Jeep
미국
앱 사용 기간 대략 2시간
답글 Shopify개 2023년 2월 21일

Thanks for your review!
Great to hear you like the app and the support team were able to help you get started:) Please reach out anytime!

Nikki

2022년 12월 5일

Great customer services support. Working on listings now - hopefully will be up and running today thanks to the support help

Beauty Hair Products Ltd
영국
앱 사용 기간 대략 2시간
2022년 12월 20일에 편집됨

correction: the app itself remains slow, however with a little practice you get to fix the gaps that the guide does not mention. There remains an app which, by paying for it, does not return the satisfaction of completeness, after all we are talking about e-commerce, on google I manually modified 600 products because with missing information, not supported by shopify, on amazon I will have to manually enter the products and then connect them to the app, which without the asin codes you do nothing, but the codisto app doesn't explain it well. It's just an analysis and linking application, demanding even for what it offers.
should categories in multiple products be put to each individual product? yes.
Was the developer first rude and then kind? Yes. You have the right to review by expressing your opinion. If other sellers have found it good, good for them.
Created ebay account with codisto, no code to apply: products not visible due to the NON-seller account from the app created, Walmart? Only if you're based in the US? option blocked? This isn't the app's fault though.
However, it shouldn't be called multi-channel selling but a linking showcase.
All in all though, for what it offers... it works. ps. don't blame the customers who find errors, it's not the caches fault... spend more time fixing the application.

Dearest Nikki, I see you are arrogant about one star reviews but you have 39. Please do not contact me unless asked otherwise it is called harassment. I blocked calls, don't make me block emails and report you.

NeliaCreations
이탈리아
앱 사용 기간 3일
2023년 7월 29일

I had high hopes for this app. Codisto's stand-alone amazon app wasn't working for me (the category popup window wouldn't work) so I tried this one instead.

Amazon: Category and Product Type selection work, Item Type would only load the first few options. I've been working with support, but they won't acknowledge the problem, they just keep telling me to try different browsers (which I have)

Walmart: I can setup the listing, and it says "Publishing" but never publishes. There are no logs to see if there are errors, so I don't know whats going on. I reached out to support, they told me they escalated the ticket. thats it.

eBay: Can't select the product category. I haven't reached out to support on this one. I'm too fed up.

After days of fighting with this app on 3 different sales channels, I haven't been able to list even one product. Support was worthless.

Vibeworks Guitars
미국
앱 사용 기간 1일
2022년 3월 30일

Top pour gagner du temps et gérer son stock facilement! Tres bonne communication avec Ronel . 5 etoiles

La Boutique Antillaise
프랑스
앱 사용 기간 대략 2시간
답글 Shopify개 2022년 4월 4일

Top to save time and manage your stock easily! Very good communication with Ronel. 5 stars

Merci pour votre avis !
Ronel sera ravi 😎 Heureux d'avoir pu vous faire gagner du temps et de gérer facilement votre stock, veuillez nous contacter à tout moment !

Thanks for your review!
Ronel will be pleased 😎 Glad we could save you time and easily manage your stock, please reach out anytime!

Nikki

2023년 9월 6일

I am pretty crap at technology! I couldnt work out how to sync with ebay. so i clicked on chat and within seconds the people gained acces to my store worked through everything with me for around 1 hour (past 5pm) to help me sync with ebay. The result was amazing. the ebay template through them is very professional the way it presents and a lot cheaper than most of the other apps! very very happy with the service, they were so patient with my dinosaur crappy tech skills!

Natural Pet Supplements Australia
오스트레일리아
앱 사용 기간 대략 2시간