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Amazon can be frustrating to deal with but we've been using Codisto for years now and the app makes it super easy to list & modify products. But the biggest reason we love this app is the customer service. Noel and his team go way above and beyond - even so far as creating personalised tutorials for us complete with screenshots! Awesome.
We've been using this solution for less than a year as an apparel seller. Overall, it's been a decent solution that will maintain the stock reliably and list products quickly to Amazon and eBay. However, there are two major issues that a Shopify retailer should be aware of before you move forward with Codisto:
- This app will only set parent SKUs to be FBA or FBM. This means that variant products can only be one or the other. If you run out of a size or color at FBA but you have it at your physical store or warehouse, it can't be listed until you run out of all the sizes and switch the parent back or send those units to FBA. This isn't a big deal for large retailers but if you're a smaller store, it means a good chunk of your inventory is unavailable to customers.
- Support. Right now, Amazon has set a series of mandatory requirements for Shoe listings. Codisto allows you to set up the required fields but it's been having a lot of trouble pushing the product to Amazon. We keep experiencing errors when listing this part of our inventory. We've been going back and forth with support and we're stuck in a feedback loop and nothing is being done about it. We hope Codisto's management will take notice and act swiftly.
Once these problems are fixed, we'll consider revising this review.
Thanks for the feedback. Great to hear you are mostly happy. Your improvement comments are welcomed. The SKU level FBA/FBM issue has been documented and we will look to get this resolved. The shoe listing issue is being investigated further because the errors being received from Amazon are too general for easy diagnosis. We will contact you once we have an update. Thanks again.
Update 17 March 2020:
The SKU level FBA/FBM functionality has been released! We have contacted you via support to let you know.
Great app for eBay integration. Not required technical support until this week when my categories were not syncing properly. The help from Codisco has been absolutely fantastic, they replied straightaway to my questions via email, and was on it again the following morning when other issues were thrown up whilst fixing the first. Really very impressed. A massive thank you to JasonD, keep up the good work!
Thanks for your review!
Jason will be thrilled with your comments 😎 Wow 3 years and no support required, great to hear! Please reach out anytime!
Nikki
This is a seriously powerful app, it can take a little time to get used to it, but now having used it for a long time we just could not operate without it. Support are always helpful and quick. Highly rated!!! :)
Thanks so much for your review!
We're glad you got the hang of our powerful app 😉
We agree the Support Team are amazing and are available 24/7.
Nikki
The agent was very accommodating and very knowledgeable. Answered all my questions. Fast and efficient customer service.
Thanks for your review!
Very happy this was a positive experience for you and we were able to answer all of your queries, efficiently! Please reach out anytime!
Nikki
Great App. Great support. Works perfect for us. Definitely recommend. When I first started using the app, it was a bit overwhelming and took some time but I am very happy I followed through with it. If we ever had any questions, support was great. We've been using the app for 2 years now and highly recommend it. Thanks!
Thanks for your review!
It's great to hear you have been using our app for 2 years and still a great advocate for its performance 😎. We are continually adding new features, watch out for our Newsletter with updates 👍
Nikki
THIS APP CAUSES OVERSELLS ON AMAZON
Ever since Shopify bought Codisto, support has been absolutely terrible. Our latest answer from support is that we have "too many items" for the app to sync from Shopify in less than 24 hours. There is no way to disable certain products, so the app imports every product in the catalog.
Due to the size, the app syncs inventory from every 24 hours, which would be fine, but the app OVERWRITES your Amazon inventory with the previous day's Shopify count, causing items to continuously oversell on Amazon. Our perfect rating on Amazon was slammed due to this apps inefficiency.
Support told us several times that they "implemented a fix", but a different support tech would get back to us and state there "is no fix". When we asked what "fix" was implemented, they asked for a different order to investigate. This went around in circles for MONTHS.
Note that this is NOT supported by Shopify. The support staff told us to "contact Shopify support" to reduce the number of transactions we have on Shopify.
???
Thanks for your review!
We do pride ourselves on our support, it's important our merchants always have someone to reach out to at any time and with the required knowledge, available 24/7 😎
Nikki
We only currently have one channel which Codisto manages with relative ease. I asked what I thought was a problematic question this morning on live chat and Jason D came up with the answer that I hoped for but didn't think possible within a matter of minutes. As usual very impressed with Codisto's capabilities and I'd highly recommend it and the customer support.
By far the best app for eBay and Amazon integration. Really easy to create and edit listings in bulk and support replies almost instantly.
I find Codisto the best app for syncing Shopify to Amazon. The support is fantastic and app itself reasonably user friendly. Dion