Shopify Marketplace Connect

UPDATE: 12/11/2023 -
This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working.

ORIGINAL REVIEW -
I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

Thank you so much for all your support Joy and his team
AAAAAAA service

We integrated Codisto Shopify for our ebay stores in December and it's still not working properly. Support provides contradicting information and doesn't seem to know their own platform. They are based in Malaysia - send over calendar links for calls- you set up a call and they don't show up as the slot they sent is 4/5am their time. I can't talk to how the actual connector works as we can't even get support to set it up properly.

They have great customer service! live support chat was fast! And the very helpful representative even fixed my problems for me and walked me through how to solve the problems I was having. I highly recomend this comapany for anyonw who is a beginner in web design/online marketing!

Ebay integration is buggy. Once you think it is working, inventory levels don't get updated for some reason as items sell. You find inventory quantity issues on your own but are left wondering what else isn't updating. Understaffed customer service. They need to be more responsive to sellers working with platforms like Amazon and Ebay which have little room for error for sellers.

Update: Now experiencing issues with Ebay integration and mapping. Chat hasn't solved the problem in over a week and can't seem to get in touch with a live person trained in their app.

The best application I've got, the best support, if you really want to grow in the electronic business, don't hesitate to use this app, support for Ebay and Amazon, the best experience. I am happy!!

Start using this waw app. it is really amazing. For sure need to be used if you list your items on Amazon and eBay.

by far out of all the apps I've used this has been my greatest asset, absolute killer customer service and super helpful if there is anything you don't understand how to do they are always there for you. thank you codisto! you have made managing my inventory such a breeze!

UI is amazing - customer support is even better, thank you to Lovely, Ian and Jason. I've never had such instant good service. Well deserved 5 stars - keep up the good work

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy.

I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn?

So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.