Omtaler (1 968)
Raffiner
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Etter vurdering
If this worked than I would leave a great review however since I'm having the hardest time just getting everything to link up without this nice "AUTH FAIL" message I keep getting. So, no I do not recommend, it's been a waste of my day because that's how long I've been trying to set this up, with the directions given. I'm over it and I just give up, I guess I won't be selling my merch on amazon through shopify smh.
Thanks for your feedback,
We understand issues do arise, but we are committed to solving the issues as soon as possible.
We have reached out directly to discuss these further.
Nikki
I tried this tool to import my shopify list to ebay, the result was completely unsuccessfully, the lists were created without VAT so they all had 25% less price, the list were created with a paypal account inactive, the list were created without shipping costs, I had to cancel orders from ebay due all this mistakes, can't get the money, can't chage the lists, a COMPLETELY NIGHTMARE and the MOST important thing - **WATCH OUT* . they still have access to your store as soon as you uninstalled your app from Shopify, you need to ask them to cancel "another account" otherwise another account remains active with them, they sent me screenshots proving that, then I got an email saying that it was not true ( I got asked twice if I wanted to cancel also their account with them) And apologize for the confusion, what a customer service, what an app, stay away if you have a lot lists, instead of saving time, could create more and more headaches, NEVER AGAIN, STAY AWAY.
due to an app developer answer, I'm going to update my review with their almost harassing e-mails:
Firstly I would like to correct an error that was made in the responses you received. Uninstalling was enough to disable the app. Nothing further was necessary. Apologies for the confusion on that point. It stems from the fact that the other e-commerce platforms we support behave that way due to limitations of those platforms. It is not a limitation that Shopify has.
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Please, lets fix this. At the very least, remove your review. It is not fair and not factually correct.
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I had almost to ask to stop sending e-mails:
Stop sending emails,
this is the last time we are having any kind of communication.
like I said before, all the best ( I don't have anything else to say or add)
WATCHOUT - again, the software is not working correctly ( not user fault) customer service is not working correctly, they asked to remove my 1 star review, and the answer provided here it's only for clean their image,
this is so far my experience with them, I hope you don't have to deal with the same.
Your review is completely at odds with over 200+ 5 star reviews from other merchants. We support many more times merchants than those that have left reviews and we wouldn't be the leading Amazon/eBay app for Shopify if the app performed as you describe.
We tried calling you and did our best to engage with you on multiple support tickets but you declined to engage. It's disappointing to see misleading reviews that can negatively impact other merchants and the app developers that are trying their best to create and enhance tools to support merchant growth.
For the record:
1) We do not and cannot have access to your store after you uninstall the app - it's impossible due to the Shopify API architecture. The screenshot you were shown was how the app last looked before you uninstalled.
2) We have no control over your Paypal account and we were unable to engage with you to ascertain what this issue actually related to.
3) Prices and shipping costs will only be imported with the settings that you choose.
Given that the review is so incongruous with other feedback we can only assume user error. Whilst we are always sorry to hear of poor experiences, as other reviews attest to, if you engage with our 24/7 support team when you don't understand something we have a very good reputation for providing explanations and solutions.
I had high hopes for this app. Codisto's stand-alone amazon app wasn't working for me (the category popup window wouldn't work) so I tried this one instead.
Amazon: Category and Product Type selection work, Item Type would only load the first few options. I've been working with support, but they won't acknowledge the problem, they just keep telling me to try different browsers (which I have)
Walmart: I can setup the listing, and it says "Publishing" but never publishes. There are no logs to see if there are errors, so I don't know whats going on. I reached out to support, they told me they escalated the ticket. thats it.
eBay: Can't select the product category. I haven't reached out to support on this one. I'm too fed up.
After days of fighting with this app on 3 different sales channels, I haven't been able to list even one product. Support was worthless.
Do not install this app if syncing with Etsy. It will deactivate all your synced products and, in the unfortunate case of some poor souls I've found on Reddit, completely delete your products.
Additionally, the inventory that is synced with Etsy is the total inventory across all markets, not just the online market, or a market you separate out for Etsy.
This app should have been tested thoroughly before sending that email out to customers.
Thank you for your feedback
We acknowledge some teething issues when first launched but our team has made substantial strides in adapting to the intricacies of the Etsy marketplace. Duplication and deletion is now fully resolved.
In terms of inventory we have reached out to support and clarify the issue.
Nikki
Don't recommend. Tried connecting to a medium size ebay store and had several issues. The app was very slow to load. Product with variants wouldn't import from the ebay account with their full variant codes. I wanted to make no live changes to my ebay listings while I was getting this set up and turned off all syncing options, I told support this when I contacted them about the bug with the sku codes not showing up correctly. The agent that had no understanding of what the issue was, went round in circles about it and eventually deleted a listing without asking for permission first. Horrible experience. I had to spend several hours fixing the issues the agent caused on my ebay store. I deleted this app after that.
Decided to give it a try, it's not working. Hard to connect marketplaces, hard to edit listings, hard to... do everything. Maybe it'll get better, but for now it consumes more time than you save.
Worst experience ever. It is not intuitive, very slow and should be free. We pay enough already and should not pay extra for features that should be built in.
Leider funktioniert das überhaupt nicht es ist nicht möglich seine Konten zu verbinden geschweige denn Produkte zu verwalten
Danke für deine Rückmeldung.
Wir würden Ihnen gerne helfen und haben uns mit Ihnen in Verbindung gesetzt, aber wir können keine Support-Anfrage von Ihnen finden...
Thank you for your feedback.
We would like to help you and have reached out but we can't find a support request from you...
Nikki
App and its processes aren't complete, refunds, returning items, and others
Thanks for your feedback,
We have reached out directly to gain more details of your issues, and to offer an onboarding session.
Nikki
this app absolutely sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so frustrated with this app that it is absolutely ridiculous. I've been on this computer trying to sync and configure everything and I'm severely not happy with this app. Reached out for help and no response, searching for a new app. DO NOT WASTE YOUR TIME AND MONEY ON THIS APP!!!!!!!!! NOT WORTH IT.
Thanks for your feedback.
We can see you are now using our app successfully.
Our support team are available 24/7 and responded accordingly.
Please reach out if you have any further queries.
Nikki