Shopify Marketplace Connect

Now that they have fixed the app it finally loads and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it.

When Shopify took this over, here's a few things that have happened.

- It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this.
- All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify.
- My rankings fell out of the sky because of the second bullet point.
- The app just stopped working and loading. It's like their API to pull in the information just broke.

The developers working on this are destroying people's stores.

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is.
5 stars for him. 10 stars if I could
****BUT***
This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix.
The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching.
Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

Terrible app

Used this app to integrate items into walmart.
It's just horrible.

Constantly have to communicate with support, which does not help at all. For a month of communication nothing normal they could not advise.

The only thing that worked well was changing product names and tracking purchases, everything else is just a sham.

Product descriptions - does not work. Changed them 1000.
They are simply not loaded into walmart, this field just exists for beauty. Contacted support with this issue, about 100 emails. In 3 weeks - nothing has happened. Trying to deceive in correspondence and stall time, it is not clear why.

Inventory - is not exposed, this field is also created for beauty.

Disabling/enabling products - works once in a while. I disconnected all my products - it doesn't work.

When you communicate with support, they have to prove that the problem is on their side, they just ignore questions and proof that their application is to blame for errors and problems. Half of the questions are unreadable and support just answers with scripted phrases. They don't help, they just "open cases", feed promises, and at times try to make customers look like fools by attaching absolutely absurd proof that they have nothing to do with it.

And finally, for dessert, they recently had a price crash and all my goods became 2-3 times cheaper. Accordingly, anyone could buy my goods 2-3 times cheaper. The whole day I was in touch with support and they could not help me with anything. I heard only phrases, "yes, the problem is on our side, but we are doing our best to solve it". As far as I realized these problems were not only for me. Because of them I had to delete all the products, just not to lose money. And if I was not near a computer at that moment, it is not clear how much money I would have lost. I do not advise anyone to use this as an integration with walmart.

App and its processes aren't complete, refunds, returning items, and others

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy.

I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn?

So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

UPDATE 11/24/24: A bug in the program has erased all the Amazon product category mapping/settings out of nowhere that I spent a lot of time customizing, affecting all my listings that has been previously working. Still the same bug from my previous update.

UPDATE 11/20/23: It's been several days since a bug in the program that affects apparel products has caused all of my listings disconnect. None of my Amazon listings work.

REVIEW: Powerful app, great customer support, but very difficult to use and full of bugs that break the app and cost you hours.

I was very excited about using this app to list my clothing products on Amazon. Sometimes this has worked well, but the problem is how difficult it is to use and all the bugs that keep popping up breaking things. When trying to list, there is a lot of hidden information about fields the app doesn't tell you about. You are not really guided on what fields are required, what fields are hidden or visible between the single and bulk edit mode. It’s impossible to list without the help of customer support, but they are there to help you and do a good job.