Recenzje (1 950)
Zawęź
-
Według oceny
Many times impossible to load. app seems very slow.
Update: it`s all working well now. Thanks CS.
At First the app was not doing what I needed, after getting a hold of customer support I was able to walk though the steps needed to make the app work well. The app has a lot of moving parts for it all work well.
If you are doing eBay or Etsy this app is awesome! As others have said, connecting Amazon is a bear. In a perfect world, and once you get it working it should be just as easy as the other platforms. There are still a lot of bugs they have to work out as the field mappings are a guessing game and huge time sync as it is very slow to communicate with Amazon's API. Overall its still a great app.
UPDATE: Codisto reached out to me personally and said: "We also want to let you know that we have a potential solution with regards to the product title you wish to achieve for your listings.... When it comes to your eBay titles, we will be glad to discuss this further with you." A potential solution is what they offered. As I mentioned, their app can create custom titles but with limitations. I did try their settings and honestly, I absolutely loved the way Codisto showed what the title would look like when I selected the specific codes. However, I reached out twice and received the same answer. The titles my site needed would not be available without me adding additional metadata, information that was already in my product feed. Codisto stated that if I had just listed the product, then it would have worked. HA! Why would I list something that I can see is not right? With Koongo, the titles were apparent without having to list them first (though not as easy to access as with Codisto - really did love that their feature of showing what the title would look like as you typed). Sorry Codisto, yes, if your support AGENTS (multiple) had been "sufficiently educated" then perhaps it would not have been an issue. But by your own words, you got back to me and said you only had a potential solution, not a firm one. ORIGINAL REVIEW: Overall, the app was fine and I can see it working for shops other than mine but I ran into an issue that their tech support was not able to fix easily. I needed to create custom titles for different collections of products that I have. Their system is able to do that but with limitations, they have only a set number of fields they can pull information from. As an example, I need a SKU to identify a particular style of watch but I don't need that for a dress. Instead, I need sizes. I contacted customer support and was told that I would need to get a third party app to insert additional metadata into my site. I figured the woman I chatted with was wrong so the next day I contact them again to speak to a different person. I must say that their customer support was very quick. No waiting and they jumped into the problem quickly. Both times though I was told I needed an additional metafield containing the product titles for each different collection I wanted to change. If I added that, they would then be able to pull the information to title my products correctly. The issue I had with that was that 1) it would cost me more money to get another app, and 2) I already had the information in normal fields in my products that was necessary for the descriptions to be titled properly. I tried Koongo and they were able to pull the information from my site and extract just the parts I needed for my product descriptions without the need to install another app. I went with them instead.
Thanks for your review. Our app does support custom titles and works the way you wanted it to by default and if you had tried listing you would have seen it work. However, our failing here was that our support agent wasn't sufficiently educated on this matter and provided the wrong advice - we apologise for that and have provided additional training to our teams.
Just converted from Codisto to this app for Amazon feed and there were some bugs in the app which weren't picked up during testing. Fortunately they were able to fix these quickly. It would have been better if they had found these out before launching the product, but their response to solving the problem was good.
Thank you for your feedback,
We are happy to confirm these issues have now been resolved.
Nikki
There is a learning curve but seems user friendly. Most importantly the customer service is stellar and they will guide you through any issues.
Ice helped me so much on my setting, she was so great and patient to explain and help me with the App.
Thanks for your review!
We are so glad Ice was able to help resolve your issues 😎 Happy to have you on board, please reach out anytime...
Nikki
So far by using the app, it has taken some getting use to (me being new to it) but it is looking promising. Are able to chat with the support team and they have been very helpful to my questions (publishing and fees inquiring).
This is good so far :)