Shopify Marketplace Connect

Shopify Marketplace Connect's eBay integration ceased to work last month, and despite week after week of promises from the developer that it would be back, it remains broken with no end in sight.

This app continually loses connection with our store - often within moments of connecting. The help team have escalated the issue to developers/engineers and this has been ongoing for weeks.

We are switching to another provider as we cannot continue with this terrible level of service and support.

The customer service is super inpatient. The inventory sync with eBay is not working for days. I contacted them. The first agent said they have resolved the issue with eBay. But the inventory still not sync... so I reached out again another agent is super inpatient. He basically saying they are still working on it. I asked for a timeline. He said there is no timeline. Well...

I spent days trying to make this app work with ebay, but it's just not possible. I thought it was extremely slow, in most cases it would never load, due to our catalogue size (over 100k SKU's), but looking at the other reviews it seems that the app itself is not working.

I was never able to upload any products to ebay, and moved over to other competitor apps

Stopped working for eBay, the provider knows about it and has advised they do not have a fix that works, it has been weeks now and thousands of customers have no connection working with eBay to sync quantity anymore. Such a shame, if they do get it working again, I will update the review, but 2 weeks now and no fix at all, eBay is simply not connected to Marketplace connect anymore. Has cost my business thousands of dollars and there is no compensation at all.

I do not recommend this app. One day, it simply stopped working properly with Walmart. The authorization started disconnecting, linked listings became unlinked, and inventory stopped syncing correctly.

One minute the inventory is available on the marketplace, and the next minute it is gone without any action from my side.

Email support is also very poor. You may wait two or three days for a response, and sometimes they do not reply at all.

The app is completely broken on every single level, and there is zero timeline for it to be fixed. They are not even publicly announcing an outage. I haven’t been able to publish inventory to eBay for weeks. Yet random items are being published to Amazon, a channel I haven’t sold on in YEARS. Inventory that is selling is not linking. Now the last three days nothing being sold on eBay is reflecting on Shopify, so it shows I have $0 in sales in Shopify despite selling hundreds on eBay. It’s affected my seller status on eBay already because I was unaware this was an issue. It will affect my credit limit with Shopify because it’s based on sales. I’m having to manually update my inventory for every single sale I make. I have 400+ listings that are backlogged to list on eBay. I have 300,000 listings (100,000 on eBay) and I have no way to confirm my inventory. This is when I should be able to ramp up for holiday sales. It’s been broken for three weeks already. They are going to destroy my small business, and are offering zero guidance on when (if ever) this will be fixed.

It used to work just fine, although was always a bit slow.

Now, it simply doesn't work. Inventory takes days to sync, new products take days before they appear on eBay, and as I type this, I can't even load the app.

Terrible for a 1st party Shopify app.

I do not recommend this add on, when it works its great but when it doesn't work you end up with overselling items and listings not syncing. I have been a user for a long time but for the past month there have been breaking issues and when you reach out to support they say "there is a large backlog sorry"

This is my opinion only. My opinion is formed after evaluating it for 2 weeks along with competing products. Regarding my experience with it over the past few days. I totally agree. This is an absolutely senseless app , and with regard to being intuitive (like the many , many other similiar apps I use daily) This mess gets a zero regarding being intuitive, and the process flow ..... I wouldn;'t even call it that, because no process flow exists. Stay away.