Shopify Marketplace Connect

I am not sure if these folks are incompetent or just do not care, in either case, I would suggest looking elsewhere. My integration to Walmart and Amazon has been broken for over 7 months and it appears they have no clue how to fix issue. At times I feel I was the tester. Not worth your time if you are trying to build a business. Integration is not that hard, both amazon and walmart charged integration API; however, I know this was communicated to these people and they are just clueless on how to proceed. It is not that hard, if you know what how to do your job. I wonder how I can give a -5 star review.

Recently tried integrating Etsy using Marketplace Connect and orders would not sync. We would receive orders on Etsy, and they would not show up on our Shopify store or even in the MC app. After many messages with their support team, they said that the reason is due to API rate limits on our account set by Etsy and in 24hrs they will reset and orders will flow. This is incorrect information, and this was confirmed by Etsy who gave the following response:

"I see that your shop is based in the U.S. For your reference, for sellers shipping from the United States, as of October 21, 2024, Shippo and ShipStation are the only third-party shipping apps which, when integrated into your Etsy account, will automatically import and export all shipping-related data between your shop and the shipping partner. Please know that this restriction has nothing to do with rate limits. If an application/integration needs an increase to their rate limits, developers of the app are the ones who need to reach out to us and not their users."

This app does not work with Etsy at all and they should not be advertising it as a solution.

They were asking me to fill out a form to put my Brand name in so box, which I never found the form after pasting the link. It went to something entirely different, something about an account health check. Then they wanted me to take pictures of the product, which it couldn't be with my phone. Well I don't have a camera and I'm certainly not hiring a photographer. Then the product had to have my brand name on it. I have overv130 products, some have the brand name on it and some don't. Then they wanted pictures of the packaging. I use Uline boxes that I ship with and those boxes with delivery are not cheap. I don't have my own packaging. And there are other things they asked for as well that was just to far fetched. No thank you. I am not jumping through all these hoops .

I agree with Throttle Designs (Jul 10,2025). I was only trying to list 2 products and support just couldn't help me. The error messages sentences ran together, which was very difficult to read. And it talked about my products should be the same that's in Amazon's catalog. Well, if I can't see what's in Amazon's catalog how can I know what to put in my listings? Duh.. The was the most horrible experience I've ever had. I tried for 5 days to list 2 products. Just terrible. Who needs the stress? I don't.

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

Doesn't work worth a damn.

Etsy connection does not work at all.

Etsy doesn't work anymore! Why is this still even an option and not information about the deprecation?

I would consider myself a heavy user, this app in the beginning really shot me to a new level in revenue. However, with recent Amazon API changes, nothing seems to work and support (while kind of helpful) can't seem to fix the issue. I haven't been able to successfully list a product in months. Images seem to break, errors left and right that nobody seem to know how to fix. I hate to write a bad review from these guys because of how good things once were but as of recently, I can't recommend this to anyone who relies on Amazon. eBay and Etsy tend to post product just fine

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

If I could give 0 I would. Had the tool for a week. Nothing worked right. Customer support said they were working on it, never fixed anything, always pushed me to ebay to fix instead of helping me find the answers.

I heard this was once a good app. Avoid if you want any support at all.