Shopify Marketplace Connect

I use Shopify Marketplace Connect for Walmart and Target Plus to list my products. While Walmart's interface was initially less intuitive, it's now fairly easy to use. Target's listing process, however, has been very frustrating.

Walmart Marketplace:

Pros: Easy listing process once you're familiar with the interface.
Cons: Some prompts and expectations within the app could be clearer and more straightforward.

Target Marketplace Connect:

Cons:
* My first listing attempt was rejected without a clear explanation.
* The second listing required an excessive amount of detail, including numerous dimensions, making it unnecessarily time-consuming.
* The app needs clearer indication of which fields are truly required. Currently, it uses an asterisk to mark some required fields, but after submitting a listing, I receive critical errors for fields that were not marked as required. This inconsistency leads to multiple errors and wasted time.

* Target Plus lacks the shipping flexibility offered by other platforms. Sellers are locked into their initial choice of shipping carrier, which restricts options for both sellers and customers who may prefer different carriers or shipping speeds.

Suggestion:

* Target should streamline the listing process, clearly indicate which fields are mandatory, and ensure a smoother, more user-friendly experience.

* Improve shipping flexibility: Allow sellers to change shipping carriers based on weight, shipping cost, and speed.

Support Experiences:

Support experiences have been inconsistent. While some agents were unhelpful and unclear, I recently connected with Lou, who was fantastic. He was knowledgeable, empathetic, and provided clear solutions.

Suggestion: Ensure all support agents are trained to provide the same level of excellent service as Lou, with a focus on clear communication, empathy, and understanding.

Overall:

Enhance the seller experience by focusing on clarity and efficiency. Provide clear instructions, concise error messages (not everything needs to be critical), and a clear distinction between required and recommended fields. Streamlined processes and knowledgeable support agents are also essential.

Support was slow, Ebay Template didn't sync to our Ebay store so we ended up paying someone else to manually fix the issue. This was after weeks of waiting and the issue being 'escalated to the team'. Not a great experience tbh.

Kind of annoying.The app keeps randomly unlinking my Etsy listings, which throws off inventory counts between both shops. When I try to reconnect or relist, it won’t let me because the item is already marked as "listed." The only way to regain full functionality seems to be routinely removing the listings, unpairing the secondary shop, uninstalling the app, and starting fresh by reinstalling it.

Their Support has become significantly worse recently, specifically "Adrian" who has repeatedly given incorrect advice which reads like it's coming from ChatGPT...

App. poco pratica interfaccia confusionale, la traduzione in lingua italiana ha funzionato fino ad ora e solo per quanto riguarda il menù e le impostazioni per quanto riguarda la pagina di modifica di un'inserzione a caso la lingua è stata sempre in inglese, ma adesso tutta l'app è solo in lingua inglese, la sincronizzazione degli ordini non sempre funziona per quanto riguarda la spedizione soprattutto per chi usa ebay spedizioni!

I wanted to give this app a great review as I was excited to get my products connected with my Etsy store.
However now that's it's connected and I have spent many hours making sure the titles and products ingredients and categories, tags etc are set up as necessary.
EVERY TIME a product is sold on my shopify store it goes back and overwrites the details I have updated on Etsy. The connection I required was simply to update the quantity.
They should offer this as an option - only update the quantity when checking the shopify site for updates.

I use this for eBay and it is pretty buggy. I estimate I have to create a ticket with support monthly for bugs. Resolving the errors always involves me fixing the bugs which takes up my time despite them being issues with the app. For $29 a month it is way overpriced

Une usine à gaz ! Mon dieu que c'est mauvais, compliqué à utiliser et remplis de bug qui rendent la vie difficile !

The App works but beware despite turning off "Import Orders" (which Shopify explicitly say is the only chargeable part of the app) Shopify began charging me significant amounts, going against their own terms and conditions, and without my permission.

I was not importing orders, just syncing product inventory to our Amazon account (which is a significant size now). They decided to start charging us a fee for all our Amazon orders completely unrelated to anything Marketplace connect.

My money is still being held although apparently the billing team are looking into it but it does not seem to be going anywhere.

Support is good and the app connects well to most marketplaces except for eBay which is a nightmare. I wish there was an easier way to disconnect incorrectly linked products rather than wait a few days for support to do it.