Shopify Marketplace Connect

App and its processes aren't complete, refunds, returning items, and others

App fails to sync stock correctly with eBay, due to this I've now missed out on THOUSANDS of pounds of revenue due to the customer service not being able to effectively assist in solving the issues we're facing.

The app is very clunky. The sync with eBay is on-and-off. When it doesn't work, the app developer / support team has no way of figuring out why it's not working. Sync problems in turn cause other issues on eBay, including bad seller ratings due to inability to fulfil orders as a result of inaccurate listings, and shipping details not updating, leading to negative customer experience.

This app is completely useless, truly not usable. Codisto was great, it worked well, this new Marketplace Connect will not work with anyone who has more than a handful of products to list. I cannot even filter our listings, the data is so slow to load after 2 minutes (timed) about 10% of one filter option was loaded for our 5,000 live ebay product listings. After 3+ years with Codiso, I am now in a rush to move to a new platform that we can actually use. Super disappointed.

As a long time user of Codisto I was quite happy with it, and it would have been a 5-star app.
Now, after becoming part of Shopify and rebranded Marketplace Connect, it went down to 1 star.

Functions that we used and need in Codisto have disappeared.
Why can I not work on variants in the bulk edit view?
Why would I have to go through single edit mode to make changes, especially when I need to do them in bulk to many of our listings at a time?

How is it not possible to at least match functionality?

I was hopeful that over time, some of the kinks that Codisto had would get solved after becoming part of the Shopify family, but I could not imagine losing core functions as a result.

Edit:
Support was able to revert me back to Codisto (the original app), which is great and enables me to be able to work again.

I was then asked to please delete my review, which I am willing to do as soon as the problems in the new app/design are gone. Until then, my rating stands that Shopify Marketplace is a sorry excuse in the state that it is now.

Edit 2:
Sadly, we are now forced into the new app.
Still not able to manage variants through bulk edit mode, after over a year.
At this point, all the app does for us is import orders and update inventory on Amazon, and is otherwise useless.
No way to filter for listings where only variants are active, but not the main listing (old Codisto had this)

If I have to manage Listings one by one, I can just do it on Seller Central and don't bother with this mess.

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

Broken link to ebay... second instance suddenly not working. previously selling on amazon and this app caused us to get banned from Amazon for breach of service. No warning. No alerts that orders were not coming, only by chance we checked. Bad service, stay clear.

Codisto support assured me that that they had fixed and earlier problem and that Pryce Sync for Walmart could be turned off. After months of back and forth with support and countless hours of testing different options, they could not find a solution and not even an apology for the wasted time was offered. If they had just acknowledged that it didn't work from the beginning, I would not be leaving this negative feedback. But they just kept insisting that it did it work, probably thinking that I would just let it go. At first they blamed Walmart for it, telling me to disconnect their app and test. I did, I tested for a week and reconnected. It was not Walmart's fault. Their solution is, find another app that can provide a fix for their app. A gigantic waste of time.

Here we go again, couldnt understand why my sales on Amazon had dropped massively only to find that my variations on the products werent listing even though the app said there were no errors. I cant imagine how many £1000s i have lost , as always they have told me its Amazon to blame 16/11/2020. Our best selling item is no longer listing properly on amazon, Codisto have now said it must be my fault or Amazon (usual excuse) as they cant get it to work either , What is the point of this software please tell me!!!!!! 29/03/2019
Again more problems on Amazon. today was a catastrophic failure of Codisto with most of my listings either having no price, wrong price, wrong photo or wrong description, this error seems to have coincided with a new update today . I was told 7 hours ago it was fixed and it wasnt and now i cant get any replies. I now have an Amazon business that has totally wrong data on most of my listings I am always shocked how fast i must reply to my customers but how slowly shopify app developers reply to questions, i really think that to sell apps on shopify they should guarantee a reply time of atleast 1 or 2 hours , or better still they should have a live chat works great with ebay but so many problems with listings on Amazon , constant errors that cant really be explained properly. If it worked on amazon as well as ebay i would give it a 5 and therefore really isnt worth the money they are charging

A simple problem of adding our Google Merchant account to Codisto has cost us hours or time and $100's of dollars due to Codisto support messing up. Duplicated orders, duplicated ebay and google merchant accounts in codisto. 2 hours+ lost time and staff having to deduplicate orders in shopify and our fulfilment system

Total disaster.. all we wanted to do was add Merchant center to Codisto. Worse still support really not listening to what we say blindly following their docs without a clue what to do when it goes wrong.. not even an apology!

Day 2 support still blindly followed their docs and ignore the customer , even when i pleaded with them they still took action without consulting us first. Honestly, they have turned into a disaster area!!!