Avaliações (1 967)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 83% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 11% das classificações são de 1 estrelas
16 de março de 2024

The app deleted all my etsy listings...

BeginnerBudget
Alemanha
About 2 months usando a aplicação
24 de outubro de 2023

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

Lark at Home
Estados Unidos
4 months usando a aplicação
Questão respondida por Shopify 26 de outubro de 2023

Thanks for your feedback,
Glad to hear the app works well and you have reached our Support team without issue. We are working on Gift messages and will reach out once completed.

Nikki

3 de novembro de 2023

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.

Flammenpapst.de
Alemanha
4 months usando a aplicação
Questão respondida por Shopify 8 de novembro de 2023

Thanks for your feedback,

This issue has now been resolved. Please don't hesitate to contact us should you have any further queries.

Nikki

21 de setembro de 2022

False advertising. This app does not integrate with Walmart Canada, even though they claim to support GLOBAL marketplaces. Paid for a few months of subscription, trying everything to get walmart running, then they tell me that Walmart Canada is not supported.

The Cuisinet
Canadá
4 months usando a aplicação
Questão respondida por Shopify 22 de setembro de 2022

Thanks for your feedback,
Yes, this is correct, we do not support Walmart Canada yet as they are still using an old API, we will connect once this has been upgraded.
Our intention is not to mislead and we apologise if this has made you feel this way. The service and performance of our app are not affected,

Nikki

1 de fevereiro de 2024

USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order.

I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it.
This addon is completely useless if it's importing wrong order prices.

FIX THIS ISSUE AND STOP IGNORING ME

3Dfy
Israel
3 months usando a aplicação
Questão respondida por Shopify 19 de fevereiro de 2024

Thanks for your feedback,

We are pleased to advise these issues are now resolved. Please don't hesitate to reach out if you have any further queries.

Our Support team is available 24/7.

Nikki

Editado a 1 de fevereiro de 2020

all my ebay listings dissappeared after a problem with paypal. after caloing ebay and paypal they said it is a codisto problem. ebay account was relinked and all ebay listings dissappeared. 3 days i have been asking for support and keep getting idiotic answers. we have a business to run. have had to migrate and reintegrate another software because we have not made any new listings and our turnover is way down. CRAP CRAP SUPPORT TECHNICIANS!

Apple-Mac.Shop
Reino Unido
4 months usando a aplicação
Questão respondida por Shopify 3 de fevereiro de 2020

We're sorry to hear you had problems but to clarify: Your eBay listings didn't 'disappear'. You disconnected your eBay account and then subsequently linked a different eBay account. Consequently, the listings from the first eBay account were of course no longer visible in the second account.

As you mention, this was initially caused at your end with a Paypal issue which required you to use a different eBay account. Our product has performed correctly but we are happy to work with to get you the result you are looking for (despite the problems not being caused by us).

We acknowledge it is frustrating when things don't go as expected but it is important that reviews are accurate because it affects other merchants not just the app developer.

We are sorry to hear your experience with our support agents wasn't as expected but as the vast majority of other reviews attest to, this is highly unusual.

22 de novembro de 2023

Really poor quality customer service.
It took months from the time I reported the problem to the investigation, and then they told me to contact shopify myself because the cause was due to the data values provided by shopify.
Why don't they try to check with shopify themselves regarding the problem with their app, which is released as an official app on the shopify platform? And the glitch is not a small one, but a fatal one for the users that tracking information is not reflected to Etsy properly.
I really can't believe it.

Chimahaga
Japão
4 months usando a aplicação
Questão respondida por Shopify 27 de novembro de 2023

Thank you for your feedback,
We are investigating the issue you have raised. We are awaiting a response from Etsy in regards to the acceptance of characters. We will reach out once we have an update. For any other queries please reach out to the support team.

Nikki

27 de janeiro de 2019

I liked this app at first, as it linked ebay to Shopify without having issues with inventory. But the default description makes the ebay listing slow and clunky due to it being badly coded. This software is very expensive per month for its simply not amazing UI.
And the final blow was when this app started listing items way under price, as on ebay we mark our products up, and then app free shipping. But this app is constantly listing items to Ebay incorrectly. Making us lose money of a number of sales due to international shipping being FREE, and not marking the product up at all.
And now there is a direct integration between Shopify --> eBay, so why pay for this clunky software....?

Radical Fingerboards
Austrália
4 months usando a aplicação
Questão respondida por Shopify 11 de março de 2019

Thanks for the leaving the review - all comments are helpful.

We acknowledge your comments on pricing but firmly believe that quality software costs money to develop. We believe our pricing offers tremendous value for what it provides and believe merchants should be careful when being offered complicated integration software for 'free' as there is little incentive for these developers to maintain and improve the software. The performance, user experience and functionality of Codisto is market leading. Please visit the 'compare us' section of our website for more details.

We aren't sure what you mean by "But the default description makes the ebay listing slow and clunky due to it being badly coded" - by default we take your Shopify description to use on your marketplace listings but it's easy to switch to a custom description or amend the current Shopify description. Please email support if you'd like to learn more.

Regarding incorrect listing, the software will never list items 'under price', with free shipping when not intended or otherwise incorrectly. Listing will only occur with the settings used in the product. We can only assume you hadn't configured the settings correctly at the time of listing.

Editado a 20 de fevereiro de 2024

2 issues now:

1) Etsy "Fixed Quantity" option is completely broken. it will not automatically update stock in Etsy to the fixed quantity set - you have to manually go in & tell it a different number each time you want it to update your Etsy stock. This has caused me to run out of stock 3 times now & potentially lose out on sales as a result. I've contacted customer support twice now, both of which said no issue was found & explained to me that the Etsy quantity count should indeed be automatically updating (when it is clearly not). Quite disappointed but unfortunately I don't have a better option.

2) The weight and dimensions typed for etsy integration are NOT synced to etsy as you would expect, resulting in inflated calculated shipping costs. for the sake of time savings, either you as a seller have two options - go into the old listing tool for EVERY listing and manually type in your weight and dimensions, OR change the profile to fixed to ignore weight and dimensions for shipping costs.

This took hours to determine both issues and figure out that it's a syncing issue between the apps, and customer service can do NOTHING to fix it after YOU fix the problem yourself. Meaning they have no logging and no way to debug the issue themselves, proving that they have no true dev support to maintain or fix the issues you have.

Absolutely appalled at this and unfortunately, regardless of the issues, I have no choice but to use this due to no other apps on the market that accomplish this.

borahello
Estados Unidos
4 months usando a aplicação
Questão respondida por Shopify 15 de dezembro de 2023

Thanks for your review,
We can see you have moved to Max quantity for now and will review this once the holiday season is over. Please reach out in the meantime if you have any further queries,

Nikki

12 de dezembro de 2023

The Etsy integration has a lot of problems. I edited things directly on Etsy because there are many properties that can't be changed in the app. However, when it syncs, it just replaces everything I changed. If it was only a few changes overwritten, I could manage, but it's over half a dozen.

doingly
Estados Unidos
3 months usando a aplicação
Questão respondida por Shopify 15 de dezembro de 2023

Thank you for your feedback,

We have reached out directly to further understand your concerns and provide the appropriate support required.

Nikki