Recensioner (1 968)
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Efter omdömen
Die App ist nicht wirklich zu empfehlen, sie ist sehr langsam und übermitteln von den ausgewählten Produkten willkürlich irgendwelche. Manchmal von 100 ausgewählten gar kein, manchmal 10 manchmal alle. Es werde auch keine Fehler angezeigt.
Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is.
5 stars for him. 10 stars if I could
****BUT***
This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix.
The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching.
Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.
Thank you for your feedback,
We have had so many merchants that have had a positive experience, it is disappointing to hear you have not.
Your tickets are now resolved and we have reached out directly to work with you on understanding our user interface.
Nikki
App is filled with bugs. Forexample, the field where you are suppose to set a fixed price does not work. Many errors when enabling listing on Ebay. Furthermore, the app cannot manage currencies and VAT properly.
Very complicated to set up the connectition.
We are currently paying the "Elite plan" of Codisto. We regret deeply having chosen Codisto as our solution for connecting our Shopify Store with our eBay and Amazon marketplaces. Among many issues:
- They have tried twice to charge us 1% ouf our sales, even though given our plan, they shouldn't be charging us anything. They also asked several times access to our store to accept that payment and promising to refund it afterwards, something we find quite unprofessional and suspicious.
- Codisto deleted all the images in most of our eBay listings. We had to code our own solution to solve it.
- We lost money because there was a bug in their currencies conversion. They admitted the bug, yet they did not refunded us anything from the loses caused by their own application.
We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.
STAY AWAY STAY FAR AWAY The Staff is great because the program is terrible. This is by no means an integration.
The status notification on whether your item is published or not is misleading and will say your item is Active on Amazon when in fact it's not and vice versa, status will show you it's not active or published when it actually is. So you never know if the app is working correctly. The app causes so many errors that things don't get published on Amazon. I can't believe that Shopify would endorse a company like this. You are much better off not integrating and listing directly on Amazon because this APP will do nothing but mess up your Amazon account and wast your valuable time.
Way to buggy for amazon, google and ebay. Take forever to figure out issues while we are loosing sales.
Thank you for your feedback,
We have reached out with solutions for Google and understand your frustration, sometimes this is out of our hands and determined by the Sales Channel.
Nikki
It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.
Thank you for your feedback,
We would be grateful if you could give us an opportunity to resolve this.
We have reached out directly to offer an onboarding to walk you through the process.
Nikki
Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.
Thanks for your feedback,
Glad to hear the app works well and you have reached our Support team without issue. We are working on Gift messages and will reach out once completed.
Nikki