Recensioner (1 727)
Förfina
-
Efter omdömen
So far so good. Moved over to Codisto after the eBay integration Shopify offered was no longer supported. Waited until the last minute to get everything setup and had a few hicups but support was available to assist and get everything working.
At First the app was not doing what I needed, after getting a hold of customer support I was able to walk though the steps needed to make the app work well. The app has a lot of moving parts for it all work well.
I really wanted to love Codisto. It has a huge potential. The ability to work on multiple products at the same time from within Shopify (instead of syncing to a different server) is great. The ability to map every field as I see fit, support of metafields and even formulas is great. That's the reason the app gets 2* instead of 1 (or 0).
But unfortunately, it did not work for my business for multiple reasons. First of all, it's very buggy. Following the help pages, tutorials and initial instructions provided by customer support did not work for me. I have thousands of products already listed on Amazon and Shopify and Codisto was supposed to seamlessly link them based on SKU and UPC. On their website they say "follow the in app prompts (including relinking any existing listings which can be done quickly in bulk)". This could not be further from the truth. All of my SKUs and UPCs match my Amazon inventory but still every product I tried to link required several additional manual changes (which the help pages say are not required but support, after escalations admitted they were). And then after taking 3-5 minutes to link ONE product I get an error message from Amazon.
Over and over, whenever I had an issue where something wasn't working as it should have according to their help pages, reaching out to support and having them take sometimes a day or more to respond yielded an instruction or clarification that completely contradicts their website, help pages and in-app help. Moreover, asking two support agents the same question produces a completely different, many times contradicting answer. The app says that if you disable the link between Codisto and Amazon for products that were not published by Codisto, only the link will be disabled. In reality (and what customer support told me after the fact, disabling a product on Codisto will not only delete your offer on Amazon but even the catalog page for the product itself - thus losing your BSR, reviews and any marketing efforts. Even on non-technical questions like how much the product costs I got 2 different responses from customer support, one of which contradicts the website (the websites says that plans are by listing, not SKU but the app says it is per SKU. One support person told me to trust the website and another told me to trust the app. When you sell clothing products, each with 20-40 different variation SKUs, this means a HUGE difference in price!)
To summarize, Codisto has a huge potential and may work for businesses that either haven't started selling on Amazon and eBay or have a few listings. If you already sell on Amazon and have many SKUs, or if you don't feel like having to beta-test a software with no reliable customer support or documentation, Codisto is not for you. I may give it a try again in the future if the software starts working the way they say it should.
Thank you for leaving such a detailed review. We are sorry that the experience wasn't as you expected.
Receiving feedback about help tutorials and articles is valuable to us and helps us understand where our weaknesses are (as opposed to just saying 'poor customer support'). We have recently had some videos produced to help with our help articles. Apologies that they weren't available at the time you tried our app.
Amazon can be challenging if a merchant's Shopify data doesn't match the format that Amazon requires for listing or matching. Codisto isn't perfect but as evidenced by other reviews, it generally performs very well. So we are disappointed to hear your experience wasn't good.
Our pricing recently changed (Nov 18) to be more generous to larger SKU merchants and Customer Support is definitely aware of the pricing structure. Apologies that they weren't clear at the time.
The Amazon API can take 3-5 minutes to list products but it's important to point out that this doesn't have to be done one by one. If you just list one product it can take a couple of minutes. However, if you list 1,000 products it can also take a couple of minutes.
Please reach out if you would like to try the app again and we will do our best to help you.
doesnt work good , too slow , requires a lot of fields that are already on Shopify to be filled manually , doesnt respond , in general not good
Thank you for your feedback,
We do not feel this is in line with other feedback we have received.
We have reached out to you to no avail and there are no support tickets created by you?
We would welcome the opportunity to resolve your issues and guide you through the process. Our Support team is available 24/7. I have also reached out to you directly,
Nikki
The staff is very friendly and answered my questions very fast but could not help me at all. 6 times eBay locked my account and 6 times I had to call eBay and ask for unlocking my account. Just embarrassing. This app definitely does not work properly.
Hi there
Sorry to hear you've had problems with your eBay account but suspension of your account is done by eBay and has nothing to do with our solution. We are a Strategic eBay Partner and member of eBay's Developer Council. We wouldn't be these if our solution caused accounts to be suspended.
We want to help and will reach out to our technical contacts at eBay and see if we can understand why they are suspending the account (something that eBay Customer Support may not have insight into) and contact you via support.
We understand your frustration but it is misdirected - we wouldn't have a business if our solution was responsible for getting eBay accounts suspended.
I tried it 8 days. They are supposed to have a 14-day free trial, but they charge you $29 from the first day. They lie.
Thanks for your feedback,
Yes, we do have a 14-day trial, the charge was in error and is being refunded, and we have reached out with further support if you are happy to accept.
Nikki
Its a great app. if you want to list your products easily and quickly onto amazon then this app is the best choice. im also excited to try ebay for my products as well.
Amazon - The Stock doesn't sync correctly, Prices don't sync correctly, and after 4 hours of support, they have got no where and have no idea what is wrong with their own app and we have run out of time. I believe the App is no longer fit for purpose, and now looking for an alternative.
The first time I used this app it corrupted my 800 eBay listings. I had to delete all of them and relisted them. I decided to try it again for Amazon. It caused every product to over sell. I even got orders for items I have been out of stock on for a while now.
I don't know if it is USER error or not but I can tell you this...
The eBay and Amazon apps from Shopify do a much better job and they are free. BEWARE and know this app is 100% unnecessary.
Codisto LINQ enjoy the $85 you charged me for 3 days of sales. You only created a mess and hurt my customer experience.
Thanks for the review and sorry to hear you had problems. But we are very surprised with the content of your review. "Corruption of listings" and "over selling" are anathemas for software like ours.
We couldn't successful provide thousands of Shopify users with Amazon/eBay integration if the problems you described were inherent in the product. That is further supported by the app reviews.
Our strong suspicion is that it was misunderstanding or user error that caused your problems. We wish that you had waited for our support to respond and help you prior to uninstalling.
The three days of sales were not charged, only the $29 monthly fee.
We respect your opinion but firmly believe Codisto is providing crucial functionality for selling on Amazon/eBay not found elsewhere in other solutions. Please see the 'compare us' section on our website for more details.
The most complicated thing i have ever come across. Also they are not available 24/7 for support, and when they are it has to be done over emails, or you need to install another software for chat (on their working hours) so trying to figure out how to set it up could take a while. So far it is still not working for me....also from what I have figured out, if your products do not have GTIN, or if you did not register them when you were creating the listing in Shopify, this wont work for you
Thank you for leaving a review. We are sorry you found the product to be complicated.
Listing on Amazon/eBay requires a different mindset compared to listing on your own website as they have predefined fields that may not match your existing Shopify data structure. For example, Amazon generally requires GTIN data to create listings (this is not something that is possible to avoid by sellers or 3rd party integrators like us). We have done our best to take something that is very complicated (listing/syncing with Amazon/eBay) and make it very easy. Other reviews left tend to support this. That said, we acknowledge there is always room for improvement and all ideas and feedback is welcome.
We would like to point out that support is provided 24/7 and can be by phone/chat/email. Apologies is phone/chat wasn't available for you at the time - agents would have been busy on other calls/chats hence why email support was offered.