Shopify Marketplace Connect

The app continued to push product to online marketplaces even after we archived Shopify listings and manually shut the links down. We had to cancel multiple orders because of it.

Really good customer service.

I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it.

Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue.

This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset.

We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem.
Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.

Hi, Spoke to Carlo, Really knowledgeable and helped me right away and solved the issue i was having. Excellent customer service. Thanks Carlo really appreciate your help!

Great app and support is absolutely superb.
Highly recommended.

Its a nice app and runs pretty good. It does not sync the cancelled orders from Walmart to Shopify. That is about the only thing I have seen so far.

Aron from customer support is absolutely amazing. Why isn't this man promoted!? Seriously solved all my issues.

I have tried several eBay collaboration apps, and I think this is the app with the smoothest collaboration.

The chat support is responsive and helpful in resolving issues.

It was disappointing that bundle products could not be linked, but I rate it highly with high expectations for the future.

Great customer service. helped me with issues that weren't related to their great product

Rain was very helpful with customer service and very easy to set up for etsy and ebay