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The staff is very friendly and answered my questions very fast but could not help me at all. 6 times eBay locked my account and 6 times I had to call eBay and ask for unlocking my account. Just embarrassing. This app definitely does not work properly.
Hi there
Sorry to hear you've had problems with your eBay account but suspension of your account is done by eBay and has nothing to do with our solution. We are a Strategic eBay Partner and member of eBay's Developer Council. We wouldn't be these if our solution caused accounts to be suspended.
We want to help and will reach out to our technical contacts at eBay and see if we can understand why they are suspending the account (something that eBay Customer Support may not have insight into) and contact you via support.
We understand your frustration but it is misdirected - we wouldn't have a business if our solution was responsible for getting eBay accounts suspended.
I tried it 8 days. They are supposed to have a 14-day free trial, but they charge you $29 from the first day. They lie.
Thanks for your feedback,
Yes, we do have a 14-day trial, the charge was in error and is being refunded, and we have reached out with further support if you are happy to accept.
Nikki
Its a great app. if you want to list your products easily and quickly onto amazon then this app is the best choice. im also excited to try ebay for my products as well.
Amazon - The Stock doesn't sync correctly, Prices don't sync correctly, and after 4 hours of support, they have got no where and have no idea what is wrong with their own app and we have run out of time. I believe the App is no longer fit for purpose, and now looking for an alternative.
The first time I used this app it corrupted my 800 eBay listings. I had to delete all of them and relisted them. I decided to try it again for Amazon. It caused every product to over sell. I even got orders for items I have been out of stock on for a while now.
I don't know if it is USER error or not but I can tell you this...
The eBay and Amazon apps from Shopify do a much better job and they are free. BEWARE and know this app is 100% unnecessary.
Codisto LINQ enjoy the $85 you charged me for 3 days of sales. You only created a mess and hurt my customer experience.
Thanks for the review and sorry to hear you had problems. But we are very surprised with the content of your review. "Corruption of listings" and "over selling" are anathemas for software like ours.
We couldn't successful provide thousands of Shopify users with Amazon/eBay integration if the problems you described were inherent in the product. That is further supported by the app reviews.
Our strong suspicion is that it was misunderstanding or user error that caused your problems. We wish that you had waited for our support to respond and help you prior to uninstalling.
The three days of sales were not charged, only the $29 monthly fee.
We respect your opinion but firmly believe Codisto is providing crucial functionality for selling on Amazon/eBay not found elsewhere in other solutions. Please see the 'compare us' section on our website for more details.
The most complicated thing i have ever come across. Also they are not available 24/7 for support, and when they are it has to be done over emails, or you need to install another software for chat (on their working hours) so trying to figure out how to set it up could take a while. So far it is still not working for me....also from what I have figured out, if your products do not have GTIN, or if you did not register them when you were creating the listing in Shopify, this wont work for you
Thank you for leaving a review. We are sorry you found the product to be complicated.
Listing on Amazon/eBay requires a different mindset compared to listing on your own website as they have predefined fields that may not match your existing Shopify data structure. For example, Amazon generally requires GTIN data to create listings (this is not something that is possible to avoid by sellers or 3rd party integrators like us). We have done our best to take something that is very complicated (listing/syncing with Amazon/eBay) and make it very easy. Other reviews left tend to support this. That said, we acknowledge there is always room for improvement and all ideas and feedback is welcome.
We would like to point out that support is provided 24/7 and can be by phone/chat/email. Apologies is phone/chat wasn't available for you at the time - agents would have been busy on other calls/chats hence why email support was offered.
Switched to Codisto when the eBay integration app ceased.
Day 1:
Linked existing listings. This reset all of my eBay prices to my lower website prices - a few eBay customers got a bargain. Not a big deal. Then I tried to update the prices: didn't work. Contact support. Support said 'Oh, there's a problem with linking listings from eBay sometimes, let me unlink them and you can link them again'. I did this. Pricing still didn't work.
Day 2: I noticed that my VAT rate had been set to 0 on all of my listings. By this time, my eBay prices had somehow updated to the correct amount. I then proceeded to change my VAT rate for my eBay listings to 20%. Didn't sync. Contact support, and they tell me to unlink and relink again. This seems to be their answer to everything.
Day 3: Tried to list NEW listings on eBay duplicated from my website. Listing about 8. Only 1 was successful. Didn't contact support, as they are fairly useless. Just uninstalled and went with another app.
Throughout this ordeal, eBay listings had to be temporarily supsended as pricing/vat rate was wrong, resulting in lost sales.
Not recommended.
I had over 2000 sku live on Walmart using the Walmart app supplied by Walmart. I switched to this app and now I have lost over 1000 live sku listings and support takes 12 hours to ask me a question to follow up and then I answer the question and 12 hours later they ask a follow up question. This app has cost me my Walmart sales. Going to try a different app.
This will soon be my go-to place for my store, and eBay listings. Fantastic support too!
it asked me to update the App and when I clicked update it uninstalled its self now it won't work. I need assistance.