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This app has published the same items to Etsy several times, I received a huge bill to pay from Etsy for those duplicated listing fees plus the time I spent to delete them from Etsy shop.
Thank you for your feedback,
We are sorry to learn of the challenges you are facing. We are in the process of resolving the issues with Etsy. We genuinely value your feedback and will continue to reach out and update.
Nikki
doesnt work good , too slow , requires a lot of fields that are already on Shopify to be filled manually , doesnt respond , in general not good
Thank you for your feedback,
We do not feel this is in line with other feedback we have received.
We have reached out to you to no avail and there are no support tickets created by you?
We would welcome the opportunity to resolve your issues and guide you through the process. Our Support team is available 24/7. I have also reached out to you directly,
Nikki
I tried it 8 days. They are supposed to have a 14-day free trial, but they charge you $29 from the first day. They lie.
Thanks for your feedback,
Yes, we do have a 14-day trial, the charge was in error and is being refunded, and we have reached out with further support if you are happy to accept.
Nikki
My products do not exist in Amazon, it is assumed that new ASINs must be created, now I get this error: include the following attributes: product_type. Feed ID: 0. For more troubleshooting help, see
the support does not look how to solve it, nor do they look at the emails that I have sent, calling Amazon repeatedly to tell me what is the problem of this application ... if it keeps giving me errors they will block my account ... if you put a negative comment they call you to take it away, but they do not look at what happens or explain anything to you
Thank you for leaving a review. We're sorry you experienced problems with the app. Generally merchants are complimentary about our customer support but we acknowledge we aren't perfect and if you receive support that was below par we apologise.
I installed this app to connect with Amazon.au on my recently launched Shopify store (switched over from Neto) and had no end of trouble. Only about 20 of my 600+ products were successfully synchronizing (all orders were synchronising properly) - so it was clear that the app was connecting to Amazon but Codisto could not work out why the other products weren't synching. I had previously listed to Amazon via my previous Neto store without a problem so all my product data in Shopify and my products in my Amazon account are fine (GTIN, images, pricing etc). Numerous email exchanges with tech support only produced progressively less realistic solutions to solve the problem, culminating in Codisto saying "everything looks fine at our end so there isn't a problem". Which is obviously not the case. Some of the suggestions were to change things in my product data for things that are not even used by Amazon to synchronise listings or were fine when it was Neto talking to Amazon but didn't work when it was Codisto talking to Amazon. Yesterday I deleted the app and installed a competitor's app which works perfectly. A couple of minutes updating settings and within half an hour all my products were successfully synched with Amazon. This shows that the problem was not with my products and not with Amazon - it is clearly a problem with Codisto but they refused to acknowledge it (or their tech support people are insufficiently experienced to resolve the issues they are employed to resolve). I can't fault the tech support people for their efforts to solve the issue but there is clearly something wrong with the software and their training to identify why some items were synching and most weren't (and all my products are the same brand/product type/Amazon category etc so it's not as though my problems were due to variations in what I am listing to Amazon). As a final note, Codisto really needs to install a text chat system or phone clients to talk through the problem in real-time. It is very hard to troubleshoot issues like this via email. (additional comment in response to Codisto reply) Given my products all synched properly previously with Neto and then later with an alternative Shopify app, then there is clearly something wrong with your software. To claim you are confident there is nothing wrong just sums up the problems with your service. Your customer service team is poorly trained and unwilling to acknowledge there was a problem.
Thank you for your review but we are confident there is nothing wrong with our sync. If there is a failing here it is that our customer service team didn't escalate the issue to our tech team fast enough for us to investigate and explain what was required for you to get the result you were looking for. We are still happy to look into this and resolve whatever the issue is you are experiencing but since you have uninstalled this isn't currently possible. Please reach out via support directly if you wish us to explore further.
Amazon - The Stock doesn't sync correctly, Prices don't sync correctly, and after 4 hours of support, they have got no where and have no idea what is wrong with their own app and we have run out of time. I believe the App is no longer fit for purpose, and now looking for an alternative.
Switched to Codisto when the eBay integration app ceased.
Day 1:
Linked existing listings. This reset all of my eBay prices to my lower website prices - a few eBay customers got a bargain. Not a big deal. Then I tried to update the prices: didn't work. Contact support. Support said 'Oh, there's a problem with linking listings from eBay sometimes, let me unlink them and you can link them again'. I did this. Pricing still didn't work.
Day 2: I noticed that my VAT rate had been set to 0 on all of my listings. By this time, my eBay prices had somehow updated to the correct amount. I then proceeded to change my VAT rate for my eBay listings to 20%. Didn't sync. Contact support, and they tell me to unlink and relink again. This seems to be their answer to everything.
Day 3: Tried to list NEW listings on eBay duplicated from my website. Listing about 8. Only 1 was successful. Didn't contact support, as they are fairly useless. Just uninstalled and went with another app.
Throughout this ordeal, eBay listings had to be temporarily supsended as pricing/vat rate was wrong, resulting in lost sales.
Not recommended.
I had over 2000 sku live on Walmart using the Walmart app supplied by Walmart. I switched to this app and now I have lost over 1000 live sku listings and support takes 12 hours to ask me a question to follow up and then I answer the question and 12 hours later they ask a follow up question. This app has cost me my Walmart sales. Going to try a different app.
The staff is very friendly and answered my questions very fast but could not help me at all. 6 times eBay locked my account and 6 times I had to call eBay and ask for unlocking my account. Just embarrassing. This app definitely does not work properly.
Hi there
Sorry to hear you've had problems with your eBay account but suspension of your account is done by eBay and has nothing to do with our solution. We are a Strategic eBay Partner and member of eBay's Developer Council. We wouldn't be these if our solution caused accounts to be suspended.
We want to help and will reach out to our technical contacts at eBay and see if we can understand why they are suspending the account (something that eBay Customer Support may not have insight into) and contact you via support.
We understand your frustration but it is misdirected - we wouldn't have a business if our solution was responsible for getting eBay accounts suspended.
Nice idea but it simply doesn't work. Looks like Shopify have bought an app and haven't done any work on integration. Could be great but needs a complete redesign and massively simplifying.