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Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.
Thanks for your feedback,
We have reached out to further discuss these issues, we would love to hear from you and assist in finding a solution.
Nikki
Pro:
- Support replies quickly
Con:
- Unable to help & unwilling to admit that they don't know
- Unable to connect you to the correct channel of support from the start
- May not respond to everything you asked but insisted that they did.
- Expect a thumbs up for the chat review even though 0 problems have been solved.
- Chat reviews are NOT anonymous looool = They don't want to hear you out. Just want to get a pat on the back with a thumbs up. ***Will harass you otherwise.***
Just this alone deserves negative stars. Never considered changing the hosting website until now.)
Concerning if this is how the rest of Shopify operates. Waste of time (unless you enjoy chatting unproductively).
Thank you for your feedback,
A Senior Support agent will reach out directly to review and understand the issues concerned.
Naturally we want to resolve any ongoing issues,
Nikki
This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.
Thank you for your feedback,
We do understand the frustration when an order takes this long to transfer. This is not our expectation nor how the app has been designed.
We have found a backlog causing this issue and this has now been resolved.
Please do reach out if you experience any further issues,
Nikki
App keeps syncing prices of my Shopify listings with the my Etsy listings, even though the sync options are set to "web". Gave up and uninstalled after it done it for the third time.
It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?
Thanks for your feedback,
We agree the timing has not been as expected and have reached out for new examples of this issue. We kindly await your response.
Nikki
Useless, unintuitive garbage. Don't waste your time. I've done exactly what I need to do in the past, which is nothing complex just an online store linked to ebay store, and I had to do it with Wordpress and Woocommerce with third party app which is miserable as well. I thought maybe shopify and marketplace connect would save me the trouble of custom coding but the user interface and workflow is unimaginably horrible so it's just me paying them to have a shitty backend. thanks for wasting my time. Ok, so here's my reply to their response: how the fuck can you send products to eBay when you don't even have fields for product dimensions, or even just girth? There is no feature within Shopify to integrate with eBay so you have to purchase a third party app which costs more money, and DOES NOT WORK without extensive tweaking and configuration nightmares. This is just my review of their system in regards to eBay. Every other aspect of this software is also flawed. All the plugins are not intuitive and all cost money, and many of the plugins simply do not work without a complete understanding of all the various online marketing sales channels.
Thank you for your feedback,
We understand you are trying to import ebay products into Shopify, sadly this is not what our app is designed to do.
We push your products from Shopify to ebay and it is very successful with thousands of merchants.
Within the app there are product dimension fields. Please reach out and allow us to show you.
Nikki
100% trash, does not work even after I generate new Walmart client ID and client secret. Called support and is no help either.
Thanks for your feedback,
We understand you are experiencing account issues with Amazon and Walmart, we are available anytime, and have reached out to further discuss your concerns.
We would be grateful for the opportunity to do so,
Nikki
Despite working on my Amazon listings for six months, the majority of listings are still not formatting correctly. I have wasted £30 listing fees with amazon every month, plus countless days of my time trying to sort this issue out with the Marketplace connect team. As they have not been able to fix this issue, I will be removing all of my products as the listings look totally unprofessional. A total waste of my time and money.
This is a major issue, the app brings orders that have been fulfilled already back again like new just because eBay updates something the app will import a duplicate showing it's a new order after you fulfilled the order already.
Poor customer service response times, doesn't want to help you resolve the issue. Same issue unresolved for a week now.