Shopify Marketplace Connect

App keeps syncing prices of my Shopify listings with the my Etsy listings, even though the sync options are set to "web". Gave up and uninstalled after it done it for the third time.

Major issue. App was randomly changing products listed on amazon with the wrong price. Products selling for hundreds of dollars less than they are meant to sell for. Tried talking to support multiple times and keep getting the same run around. I have been using this app for almost a year. Who knows how many times something sold for less then it was meant to be listed for and i missed it. The loss in income and incorrect sales i would have been better going with another option.

It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it.

Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue.

This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset.

We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem.
Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.

Was hopping that now this was part of the Shopify family the app would improve they never mind taking the subscription fees but it’s very slow at loading. It has problems with categories, pictures and barcodes sinking between eBay and shopify. Customer services are quick to answer but have limited knowledge so it then takes many conversations backwards and forwards and we are still waiting for issues to be resolved.

USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order.

I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it.
This addon is completely useless if it's importing wrong order prices.

FIX THIS ISSUE AND STOP IGNORING ME

Barely works for Etsy. I can't speak to the other integrations because I only connected Etsy and had a bad experience.

If your Etsy listings are exactly the same as your shopify products, this app will sync purchases. However, it will not sync any discounts that the customer applies on Etsy so it makes all analytics on Shopify useless. It also will not sync any personalization data from Etsy. I was able to do some matching using SKU, but it still didn't work great. If you complete the order on Etsy, it will not sync the data to Shopify.

I could have made this work were it not for the discounts not being reflected, but after having contacted support several times with no solution, I have given up.

2 issues now:

1) Etsy "Fixed Quantity" option is completely broken. it will not automatically update stock in Etsy to the fixed quantity set - you have to manually go in & tell it a different number each time you want it to update your Etsy stock. This has caused me to run out of stock 3 times now & potentially lose out on sales as a result. I've contacted customer support twice now, both of which said no issue was found & explained to me that the Etsy quantity count should indeed be automatically updating (when it is clearly not). Quite disappointed but unfortunately I don't have a better option.

2) The weight and dimensions typed for etsy integration are NOT synced to etsy as you would expect, resulting in inflated calculated shipping costs. for the sake of time savings, either you as a seller have two options - go into the old listing tool for EVERY listing and manually type in your weight and dimensions, OR change the profile to fixed to ignore weight and dimensions for shipping costs.

This took hours to determine both issues and figure out that it's a syncing issue between the apps, and customer service can do NOTHING to fix it after YOU fix the problem yourself. Meaning they have no logging and no way to debug the issue themselves, proving that they have no true dev support to maintain or fix the issues you have.

Absolutely appalled at this and unfortunately, regardless of the issues, I have no choice but to use this due to no other apps on the market that accomplish this.

Worst customer service.
A representitive name Noel lied and tried to gaslight me.

We chose to do a price increase on Amazon in order to offset the Amazon fees. The app published the products in the original Shopify price. When I contacted customer service, they said tha the price the app sent was correct.
I send them screenshot showing that the price was wrong.
He wrote "One thing for sure is that the App sends the information/details to your Amazon Seller Central with the correct Prices. "
That was a LIE as the screenshot shows it did not.