Shopify Marketplace Connect

TL;DR - I would give negative stars, if possible. Constant issues with ALL marketplace integration product syncing. Support tickets repeatedly closed without resolution, lack of communication. You're going to waste a lot of time explaining the same thing weeks on end, time better spent on other aspects of your business; look elsewhere for this service.

I have tried all the available marketplace integrations via Marketplace Connect, excluding Target+ due to policy issues. Every single one of these marketplaces have not been able to function properly; SKUs will error out without warnings, images and other critical data will fail to update when changed within Shopify, the GUI is acceptable but not intuitive and differs from marketplace to marketplace rather than being consistent.

Support will reply quickly, however, they will pass the buck to someone else just as fast. You will not receive additional contact info when a ticket is allegedly escalated. After showing proof an issue is on Marketplace Connect's end via their own logs, they will deny the facts and point fingers at the marketplace. Over the course of a month and a half, a ticket will be closed multiple times without notice. Support will reply with generic responses with no additional information or progress status updates and ultimately choose to stop replying altogether after supposed escalations.

Highly disappointed with this app and wish it could accomplish what it says it does.

It takes a long time to get your head around it but once the app is working its great, The support team especially Jeff have been fantastic. Thanks so much for your help :) x

I'm new to Market Connect and Shopify. When I needed help learning how to use the app, Joy B and the team at Market Connect were extremely helpful. They took the time to answer my questions and even walked me through certain tasks when I needed the extra help. In addition, they even set me up with a custom template for some of my products. The customer service has been 5 stars all the way! I can't recommend Market Connect enough.

Easy to use (once you understand how to use it!) and support has been really good.

Shopify Marketplace Connect app is truly amazing! It allows me to manage multiple marketplaces from one place, saving me a lot of time and effort. The order management and inventory sync features were especially helpful. I was also impressed by the fast response and resolution from their support team whenever an issue arose. I think this app is a must-have for online sellers. Highly recommend!!

I use this app to sync orders from Amazon to Shopify. It worked very well, but stopped working due to a need to re-authorize permissions for Amazon to access our Shopify account. The re-authorization procedure did not work initially but customer service fixed it and it is now working as well as ever.

Easy connection between shopify and other marketplaces. Staff always happy to help sort out the problems. Nice to keep everything in one spot! :)

Signed up to integrate with Target+ after 2 months it still doesn't work. The team is polite but will not give insight into when they will get things working. This doesn't seem to be a priority for them. I don't even know why they offer this integration it it never worked in the first place, they are just wasting everyone's time. Shopify should not allow apps that are not tested and working on their marketplace.

Horrible experience. Absolutely the worst. I have tried disconnecting from Walmart, waiting 24 hours and reconnecting but have all kinds of issues with API keys, permissions, you name it. And I'm in the business. This app simply is so buggy that it takes way too much time to try to fix listings. And I only have 10 products. Someone really needs to look at the user journey - the user experience - for someone who has issues so they can figure it out. The app may work if you have everything perfectly set up, but if you don't or you can sync, can't publish, and everything with your products is fine on all the other feeds, then something is so very wrong with this app. Do better SHOPIFY. This is horrid.

perfect application to connect main marketplaces, perfect support to guide you