Shopify Marketplace Connect

Avoid like your business depends on it.

I don't like leaving negative reviews, ever, but this app has been nothing but trouble.

It didn't sync my products with eBay properly, which was sorted after dealing with their support team. But then, without warning or a notification, it overrode my shipping information TWICE, even after I added them to the app AND eBay, leading to customers getting free delivery for large parcels where they shouldn't have (with my business covering the costs and therefore losing money on the sales). When speaking to support, they essentially blamed me, saying I didn't input info correctly - not sure why I'd manually select ~20 of 250 products to have shipping costs, rather than ticking "select all"...

They oversold one of my products, (it was out of stock on my website, but it was sold on eBay anyway) which I had to source with no notice so I didn't let down a new customer.

The fees are not clear and certain members of the support team were rude and extremely unhelpful, when I tried to resolve the issues and move forwards.

Worst of all, they refused to reimburse any of the additional costs I'd incurred and blamed me for the issues I faced.

I've spent so long on this app and these issues, it would have been easier, less stress & less cost to my small business if I'd manually uploaded everything to eBay - which I will be doing from now on.

Avoid.

Best experience I've had so far with customer support (Michael). They go to great lengths to help with my issues. I just started using the app, but so far it seems to be great. Just a small learning curve on how it works.

Jeff Avila provided outstanding support in helping me unlink the rest of my products on Amazon. He was attentive, knowledgeable, and incredibly efficient, ensuring everything was resolved seamlessly. Jeff's professionalism and willingness to go the extra mile truly made a difference. I deeply appreciate his assistance and highly recommend him to anyone in need of expert help!

This app and it's support is awful. I had to send 3 messages before I even got a reply, and even then sent 4 more messages with no follow up. Now I learned that apparently it doesn't even work with Etsy orders anymore so they've been doing nothing but wasting my time. If you're trying to use this with Etsy, DON'T EVEN BOTHER

Its the reason why I left Big Commerce to follow this app to Shopify. Its so easy to use and and simple intuitive bit like using an Excel Spreadsheet for an idiot. So simple to all the other systems I have tried. Cant recommend enough

We love this app! This is how we post our items to eBay. Mike and the support team are great, and they have always helped us work through issues. Definitely a 5-star app -- truly worth using!!

The app worked really well for us initially, but we ran into a major issue when all of our Etsy listings were suddenly deactivated without warning. It took four days of back-and-forth with support to finally be told it was due to a SKU-to-Etsy ID mapping issue — something we had never changed or touched ourselves.

While the support team were polite and tried to help, the issue should have been escalated much sooner. We lost valuable time and sales while waiting for a proper explanation. In the end, we had to uninstall and reinstall the app just to get our listings live again.

This experience was frustrating and stressful, especially for a small business relying on consistent visibility. If you're using the app, keep an eye on your listings and be aware that any sudden change might be related to hidden mapping settings or renewal of the app. A quicker response and clearer guidance would have made a big difference.

User friendly app and great support when you need it. I wanted to use this app to copy new lines from my Shopify store to my Etsy but only wanted to select the newer lines from the collection. Mark from Marketplace Connect gave great support to help me do this, after a 20 min call I felt completely confident in using the app. It is saving me so much time now I no longer set these products up on Etsy manually.

As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension.

The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time.

The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets.

Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.

PS: Nikki, your gaslighting stating other users have not left disappointing reviews is laughable. Your review rate is 4.3 and that means roughly 16% of users who left a review are not satisfied with the application.

**UPDATE #2**
Their customer support is diabolical. At this point i don't know if they're trolling customers or hire infants. They will contradict, they'll make you wait forever between responses and most replies will infuriate you with its lack of understanding the matter or their own app functionality. I WISH WE COULD RATE THEM -10.

**UPDATE #1**
Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues?

**ORIGINAL REVIEW**
You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.