Shopify Marketplace Connect

App is best of his kind, however I wanted to point out that their customer service answers immediately every time I have a question, within 1 second somebody comes back to me, its like having own personal concierge.
Thank you Joy!

the team at shopify marketplace have gone above and beyond to address any questions or concerns we have had and they have got it sorted and working perfectly for us!

*Updated after Codisto became Shopify Marketplace Connect*

I am breaking my review down into issues that affect only Walmart, and issues that affect the Walmart, Amazon, and Ebay. A little background information about us, we have over 30K products on Shopify, have been selling on Walmart and Ebay for over 3 years, and Amazon for a little over 2 years.

Walmart Issues:
This is going to be my largest section. The Walmart Integration is a mess, the only function it reliably performs is order management- I can say this with complete confidence as we used Codisto for over two years. We have now changed to a new app to manage our Walmart listings, inventory, and orders and it works perfectly. Over the last two years, I opened at least 50 support cases due to functionality issues with the Walmart integration. I chatted, emailed, and even had video calls with support agents to try and solve these functionality issues- nothing was ever resolved.
Biggest issues:

1. The "lagtime" field isn't mapped to anything. I've been asking them to make the field functional for 2 years and it was just not a priority for them. I brought the issue to their head of support, Nikki, and explained how critical this piece of information is and it was still never addressed.

2. "We send updates in real-time, it's Walmart who is slow to process it". I was told this again, and again, and again by support- and now that we are on another app, I can say with 100% certainty that this statement is false. I have successfully uploaded more products in the week following the change to CED Commerce's Walmart Marketplace Integration than I was able to over the last half a year using Codisto/Marketplace Connect. I can upload a feed and see the results displayed in the seller center within minutes.

3. This app does not allow you to see feed error. God forbid something is wrong when you enable a product in the grid- you will not be able to track down the error. Our new app not only let's view and download the feeds we've sent from the feed log, but they also even provide suggestions and solution to the errors. Codisto just tells you to contact Walmart Support to figure out what the issue was, which on its own is not a big deal, except for Walmart Support to be able to assist you, they need a copy of the feed and usually ask for it to be uploaded a second time... I've discussed this roadblock to success with Nikki multiple times, but it was always brushed off.

Walmart, Amazon, and Ebay

4. Even before the rebrand, the grid was slow and at times completely unresponsive. After the rebrand, the grid is a joke... it is slower than before, often doesn't update after applying filters, and is generally hair-pulingly frustrating. Maybe the grid works better for companies with smaller catalogs. The update broke the Bulk Edit page to the point that you can't edit Variant products or even see the variants- only the parent.

5. This is one of the dumbest things I've seen a developer do... If you have a product with variants, and one of the variants is missing it's UPC/GTIN/EAN, the app will auto-fill the blank field with a UPC one of the other variants... which makes no sense... this leads to errors, including products being uploaded under the wrong child variant. Since the grid does not offer a field for "update product id" or "update SKU", this becomes a MAJOR headache and takes a lot of time and energy to fix... I reached out to chat support about both parts of this issue and got laughable answers. The agent on chat told me that to fix this SKU/Product ID mismatch, I just needed to "delete the product, wait 24 hours, and upload it again with the correct data", I responded to the agent that yes, that would fix the issue for Amazon, but that is not how Walmart works... The agents gave me the same instructions again and told me I needed to try it first and then wait 24 hours before they could look into the issue... I had to try to explain to this agent that Walmart and Amazon are not build the same way. This conversation with support went nowhere, I eventually gave up on this agent understanding the issue and emailed Nikki directly. To this day, neither part of this issue has been addressed, and I am still cleaning up the mess it caused... although the process is going much faster with a functional app.

I think Codisto's biggest problem, besides their god complex and inability/unwillingness to accept and address functionality issues, is that they expect Walmart to function the same way Amazon does- which is not the case by any means. I've encountered many, MANY, issues over the last 2 years, it would take too long to list them all, but suffice to say, I am counting down the days until I can fully remove this app and never have to look at it again.

Customer service and their support is top notch very helpful and quick to get you what you need. Highly recommend

Came across some bugs, contacted customer service and they made sure to take care of the issues at hand. Overall this is a great app to implement, with the eBay Channel on shopify being discontinued.

La aplicación funciona excelente. Al principio me costo un poco de trabajo configurarla por un problema que yo tenía en mi cuenta de Amazon, pero afortunadamente el equipo de Codisto me ayudo a resolver el problema. Es muy fácil dar de alta los nuevos productos y sincronizar stock y reglas de precios.

I have tried several eBay collaboration apps, and I think this is the app with the smoothest collaboration.

The chat support is responsive and helpful in resolving issues.

It was disappointing that bundle products could not be linked, but I rate it highly with high expectations for the future.

We are using Codisto to connect our Shopify store to Amazon. The support given by the Codisto team was amazing. Very quick response time for emails.

Dan

Nous utilisons depuis peut cette application, elle fonctionne parfaitement.
Service client très réactif. Un grand MERCI

Excellente application et excellent service client. MarkM a solutionner nos demandes d'aide avec professionnalisme et efficacité. Grâce à lui nous avons pu paramétrer convenablement ce puissant outil. Encore merci