评论 (2,053)

整体评分
4.3
每个评分等级的数量
  • 82% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 11% 的评分是 1 星
2023年8月22日

This app has stopped us from getting any sales on Amazon for 6 months. Its help center has had 6 months to resolve it and is still unresolved. Their help center keeps saying to reauthorize Amazon, which we have done (more than 20 times) and it still keeps advising the same issue. Our Amazon store is working perfectly. Nothing wrong there, only the app.

Pop Up Wine
新加坡
13天 人在使用应用
Shopify已回复 2023年8月23日

Thanks for your feedback,
As per our communication, this is an Amazon account level issue. This needs to be resolved directly with Amazon. We do not have access to Amazon accounts.
Please reach out once you have resolved the Amazon account issue.
This 1-star review is unrelated to Shopify Marketplace Connect app.

Nikki

2023年10月4日

does not seem to work for us. customer service has been incredibly unhelpful.

Momotaro Apotheca
美国
13天 人在使用应用
Shopify已回复 2023年10月16日

Thanks for your feedback,
We have reached out for an onboarding call to no avail. We would very much like to walk you through this process.

Our team is available 24/7.

Nikki

2023年9月4日

This app has published the same items to Etsy several times, I received a huge bill to pay from Etsy for those duplicated listing fees plus the time I spent to delete them from Etsy shop.

Portrait My Pet
英国
12天 人在使用应用
Shopify已回复 2023年9月7日

Thank you for your feedback,
We are sorry to learn of the challenges you are facing. We are in the process of resolving the issues with Etsy. We genuinely value your feedback and will continue to reach out and update.

Nikki

2022年6月27日

doesnt work good , too slow , requires a lot of fields that are already on Shopify to be filled manually , doesnt respond , in general not good

EGO STOCKHOLM
瑞典
10天 人在使用应用
Shopify已回复 2022年6月29日

Thank you for your feedback,
We do not feel this is in line with other feedback we have received.
We have reached out to you to no avail and there are no support tickets created by you?
We would welcome the opportunity to resolve your issues and guide you through the process. Our Support team is available 24/7. I have also reached out to you directly,

Nikki

2020年11月22日

The staff is very friendly and answered my questions very fast but could not help me at all. 6 times eBay locked my account and 6 times I had to call eBay and ask for unlocking my account. Just embarrassing. This app definitely does not work properly.

Xxedo
加拿大
9天 人在使用应用
Shopify已回复 2020年11月22日

Hi there

Sorry to hear you've had problems with your eBay account but suspension of your account is done by eBay and has nothing to do with our solution. We are a Strategic eBay Partner and member of eBay's Developer Council. We wouldn't be these if our solution caused accounts to be suspended.

We want to help and will reach out to our technical contacts at eBay and see if we can understand why they are suspending the account (something that eBay Customer Support may not have insight into) and contact you via support.

We understand your frustration but it is misdirected - we wouldn't have a business if our solution was responsible for getting eBay accounts suspended.

2023年12月12日

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

The UGG Barn
澳大利亚
9天 人在使用应用
Shopify已回复 2023年12月15日

Thank you for your feedback,
We understand there were some issues with publishing, these have now been resolved. Please reach out if you have any further queries,

Nikki

2023年6月23日

I tried it 8 days. They are supposed to have a 14-day free trial, but they charge you $29 from the first day. They lie.

Musichouse Store
美国
8天 人在使用应用
Shopify已回复 2023年6月27日

Thanks for your feedback,
Yes, we do have a 14-day trial, the charge was in error and is being refunded, and we have reached out with further support if you are happy to accept.

Nikki

2022年1月14日

Amazon - The Stock doesn't sync correctly, Prices don't sync correctly, and after 4 hours of support, they have got no where and have no idea what is wrong with their own app and we have run out of time. I believe the App is no longer fit for purpose, and now looking for an alternative.

Ragazzi Clothing
英国
7天 人在使用应用
2019年1月7日

The first time I used this app it corrupted my 800 eBay listings. I had to delete all of them and relisted them. I decided to try it again for Amazon. It caused every product to over sell. I even got orders for items I have been out of stock on for a while now.

I don't know if it is USER error or not but I can tell you this...
The eBay and Amazon apps from Shopify do a much better job and they are free. BEWARE and know this app is 100% unnecessary.

Codisto LINQ enjoy the $85 you charged me for 3 days of sales. You only created a mess and hurt my customer experience.

Last Shadow Marketplace
美国
7天 人在使用应用
Shopify已回复 2019年3月11日

Thanks for the review and sorry to hear you had problems. But we are very surprised with the content of your review. "Corruption of listings" and "over selling" are anathemas for software like ours.

We couldn't successful provide thousands of Shopify users with Amazon/eBay integration if the problems you described were inherent in the product. That is further supported by the app reviews.

Our strong suspicion is that it was misunderstanding or user error that caused your problems. We wish that you had waited for our support to respond and help you prior to uninstalling.

The three days of sales were not charged, only the $29 monthly fee.

We respect your opinion but firmly believe Codisto is providing crucial functionality for selling on Amazon/eBay not found elsewhere in other solutions. Please see the 'compare us' section on our website for more details.

2018年10月19日

The most complicated thing i have ever come across. Also they are not available 24/7 for support, and when they are it has to be done over emails, or you need to install another software for chat (on their working hours) so trying to figure out how to set it up could take a while. So far it is still not working for me....also from what I have figured out, if your products do not have GTIN, or if you did not register them when you were creating the listing in Shopify, this wont work for you

Brief Jungle
英国
7天 人在使用应用
Shopify已回复 2019年3月12日

Thank you for leaving a review. We are sorry you found the product to be complicated.

Listing on Amazon/eBay requires a different mindset compared to listing on your own website as they have predefined fields that may not match your existing Shopify data structure. For example, Amazon generally requires GTIN data to create listings (this is not something that is possible to avoid by sellers or 3rd party integrators like us). We have done our best to take something that is very complicated (listing/syncing with Amazon/eBay) and make it very easy. Other reviews left tend to support this. That said, we acknowledge there is always room for improvement and all ideas and feedback is welcome.

We would like to point out that support is provided 24/7 and can be by phone/chat/email. Apologies is phone/chat wasn't available for you at the time - agents would have been busy on other calls/chats hence why email support was offered.