Shopify Marketplace Connect

This app keeps having issues with ebay and Amazon, Looks like we will be looking for a new provider. customer service and support inst high on the list of things for this company.

ein Haufen Inkompetenter.
7 Monate, um ein Problem zu lösen, ohne Erfolg.
Ich habe praktisch 7 Monate bezahlt, ohne das Programm nutzen zu können

Works well to list to eBay, needed a couple of tweaks to my products to make it work properly, but that's not a big deal.

So far, Codisto has been awesome compared to the other Apps I have tried to use recently. I really like the customer support service I have received.

Update: Codisto continues to impress. The fact that they can add my GTIN exempted listings to Amazon is a serious asset. Even Sellbrite can't do that. As a brand owner, this has been crucial to business. Codisto support has been excellent. As a brand owner with GTIN exemption, Amazon integration is very complicated, and Codisto has been very quick to respond with solutions to my needs. Very grateful for this app and the support driving it. Thank you Codisto team!

This app is brilliant. I am in the uk and there's not much out there to link Shopify to the huge marekt places that are Amazon and eBay. I found this, installed, massive free trial which allows a huge amount of trial and error without paying for it, the support is fantastic, almost immediate responses. Any one badly reviewing this app needs to learn how to use it before saying it doesn't work, all of the reviews that claim this I can see are mistakes of the user, not the app. We have a WMS plugged in to the back of Shopify too, so in all, 3 systems relying on the app, absolutely no problem, plenty of sales coming through, in fact we took 4/5 ebay sales in the afternoon we set the listings up, that look brilliant might I add. Highly recommend this app, it works, it's easy to use (once you understand that there is some basic set up to do), the support team are awesome and it's pays for itself in 1 or 2 sales a month. You could easily triple sales with this app without investing any more than about $30 and a few hours a week. Brilliant.

Great App! It works with Amazon Mexico which is something we were looking for a long time in the app store =)

I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold.

Very frustrating and upsetting

Works a lot better now the app follows Shopify design guidelines. The new pricing structure is a lot clearer.

There are a few things which could use some improvement.

---Amazon---
1. Variants are too dependent on their parent for key information.

Amazon treats each variant as a stand-alone product. When sending listing information for variants there is not enough flexibility to alter specific attributes for each child.

Example: Item Package Quantity is set on a parent level. However, our variations include 'pack sizes' offering a discount when ordering multiple items. It would be preferred to set this attribute on a variant level.

Another example: Bullet points are set on a parent level. For variants like 'StyleName' we may want to enter unique bullet points at a variant level to highlight key features of that specific variant.

2. Variations can only be mapped to the exact value & layout from Shopify.

For some of our products, we need to map variation values to specific amazon friendly values. For example: 'ItemPackageQuantity-Color' variation. In our store, we call the value 'Blue / Pack of 1'. However, Amazon requires '1 / Blue'. The only way to achieve this is to reorder the variations in Shopify and change all the values to Amazon-friendly ones.

This was done very well in Amazon by Codisto. You simply entered the variation values on each child before creating the variation. I don't know why the app is trying to map from Shopify. It's more complicated than it needs to be and causes issues. Just let us enter the values manually on a child level.

-- eBay --
1. Variation problems

eBay does not allow a variation layout to be changed once the listing is created. This causes problems when you need to rearrange values to meet Amazon's guidelines. This would be solved if we could manually map the Amazon values as mentioned above.

Or even better, if eBay variations could be joined together under one variation heading.

For example:
Variation Name: 'Choose Options:'
Values: 'Pack of 1 / Blue', 'Pack of 2 / Red'.

Many other integrations offer this to prevent eBay errors when adding or removing variations.

-- Bulk Edit --
1. There is no way to bulk edit to 'blank'. Sometimes I'd like to simply unset a value. Not all values are required by Amazon.

2. Sometimes I would like to override mapping on a specific value on a specific product without having to unmap every product. Instead of a strict 'map to value', could there be a 'default to value'.

3. Coloured Columns: The colours on Codisto were helpful to find the right column, especially when you are working with so many of them. Setting column colours is something that should be available across Shopify.

4. Bulk editing variant. There is currently no way to bulk edit variants. This means you have to painstakingly click through each one to check values and alter them. Which is made worse by my next point.

-- General --

1. The loading times are quite slow between pages. This means when you are working on your entire catalogue you spend more time loading pages than making edits. Especially on variants. This would be much improved if variants could be bulk edited.

-----

Overall, I'm looking forward to seeing how the app improves now it's part of Shopify. I just hope that the customer service live chat remains funded as it's really fast and helpful. Additionally, I'm really hoping this doesn't become another third-party marketplace app which Shopify discontinues.

Support is wonderful. Very explanatory. I totally love the experience and opportunity to work with them!