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This app is horrible!! Its soooo slow and the statuses don't make any sense. The guide to the statuses is not in sync with what you see and they are far from specific. There is no clear update/insert/edit settings to manage how to push the changes. Less than 10% of my listings got posted and created a lot of errors, the most annoying one being, it pushes product variants as seperate listings without the variant info, so now if i have a tshirt in 5 sizes, there's 5 listings instead of 1 with size options and the size options isn't even mentioned on the listings, so I guess the shopper is just supposed to guess? This really sucks! I want my money back.
Thank you for leaving a review and sorry to hear you had a poor experience. If we may offer some comments that may help:
Amazon do not allow creation of variation listings if the data contained in the variation products inside Shopify is inconsistent e.g. Brand has different values. To fix you need to cleanse the data in Shopify first then relist.
Amazon will return errors if the product data in Shopify isn't sufficient to create listings e.g. missing UPC/EAN data.
We believe the statuses are logical and correctly reflect Amazon sync status. Your report of slowness is surprising to hear about - it's very rare for us to receive this kind of feedback.
Having said all this, it's our job to make you easily understand how to use the product and feel comfortable doing so and unfortunately your experience suggests we failed this time in that regard. We will review our in app messaging, support responses and help articles in order to meet our commitment of constantly improving our communication and product feedback.
Apologies we weren't able to meet your expectations this time.
I first used this system back in 2020 and it was fantastic.
I stopped using it and then tried to use it again now (2/22/24), it is the worst application I've ever used in my life. I'm not exaggerating. There are no clear detailed instructions. Nor can you even find answers to simple questions like what does it mean when the offer status is "missing". How can anyone use a system when you can't even understand what the information on the user panel means?!
Also in a 16 hour period, I had to clear my cache and cookie history TWICE. That still didn't solve it so they then had me go into a system administrator panel that no lay person should ever have to go to.
The system created 216 listings with zero price and their explanation was that I have price sync turn off. Which I do as I use an autopricer. Well it seems that their system them creates the listings with no price!
I'm literally shaking and have a migraine from trying to use this system for the past 48 hours.
Don't do this to yourself!! Use anything else!!
Very complicated to set up the connectition.
Really poor app. Wouldn't push eBay orders to shopify nor would it update products from shopify to eBay. Asked for refund and denied. Poor support wouldn't use this app at all!!!
Thanks for your feedback,
The order details and tracking numbers will push to eBay or any other marketplace connected once it is updated in Shopify. Shopify will serve as the sole source of truth to avoid confusion on details and flow of order/listing data. Products were listed and the service worked as expected.
Nikki
STAY AWAY STAY FAR AWAY The Staff is great because the program is terrible. This is by no means an integration.
The status notification on whether your item is published or not is misleading and will say your item is Active on Amazon when in fact it's not and vice versa, status will show you it's not active or published when it actually is. So you never know if the app is working correctly. The app causes so many errors that things don't get published on Amazon. I can't believe that Shopify would endorse a company like this. You are much better off not integrating and listing directly on Amazon because this APP will do nothing but mess up your Amazon account and wast your valuable time.
It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.
Thank you for your feedback,
We would be grateful if you could give us an opportunity to resolve this.
We have reached out directly to offer an onboarding to walk you through the process.
Nikki
We integrated Codisto Shopify for our ebay stores in December and it's still not working properly. Support provides contradicting information and doesn't seem to know their own platform. They are based in Malaysia - send over calendar links for calls- you set up a call and they don't show up as the slot they sent is 4/5am their time. I can't talk to how the actual connector works as we can't even get support to set it up properly.
Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.
Thanks for your feedback,
Glad to hear the app works well and you have reached our Support team without issue. We are working on Gift messages and will reach out once completed.
Nikki
Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.
Thanks for your feedback,
This issue has now been resolved. Please don't hesitate to contact us should you have any further queries.
Nikki
False advertising. This app does not integrate with Walmart Canada, even though they claim to support GLOBAL marketplaces. Paid for a few months of subscription, trying everything to get walmart running, then they tell me that Walmart Canada is not supported.
Thanks for your feedback,
Yes, this is correct, we do not support Walmart Canada yet as they are still using an old API, we will connect once this has been upgraded.
Our intention is not to mislead and we apologise if this has made you feel this way. The service and performance of our app are not affected,
Nikki