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The first time I used this app it corrupted my 800 eBay listings. I had to delete all of them and relisted them. I decided to try it again for Amazon. It caused every product to over sell. I even got orders for items I have been out of stock on for a while now.
I don't know if it is USER error or not but I can tell you this...
The eBay and Amazon apps from Shopify do a much better job and they are free. BEWARE and know this app is 100% unnecessary.
Codisto LINQ enjoy the $85 you charged me for 3 days of sales. You only created a mess and hurt my customer experience.
Thanks for the review and sorry to hear you had problems. But we are very surprised with the content of your review. "Corruption of listings" and "over selling" are anathemas for software like ours.
We couldn't successful provide thousands of Shopify users with Amazon/eBay integration if the problems you described were inherent in the product. That is further supported by the app reviews.
Our strong suspicion is that it was misunderstanding or user error that caused your problems. We wish that you had waited for our support to respond and help you prior to uninstalling.
The three days of sales were not charged, only the $29 monthly fee.
We respect your opinion but firmly believe Codisto is providing crucial functionality for selling on Amazon/eBay not found elsewhere in other solutions. Please see the 'compare us' section on our website for more details.
The most complicated thing i have ever come across. Also they are not available 24/7 for support, and when they are it has to be done over emails, or you need to install another software for chat (on their working hours) so trying to figure out how to set it up could take a while. So far it is still not working for me....also from what I have figured out, if your products do not have GTIN, or if you did not register them when you were creating the listing in Shopify, this wont work for you
Thank you for leaving a review. We are sorry you found the product to be complicated.
Listing on Amazon/eBay requires a different mindset compared to listing on your own website as they have predefined fields that may not match your existing Shopify data structure. For example, Amazon generally requires GTIN data to create listings (this is not something that is possible to avoid by sellers or 3rd party integrators like us). We have done our best to take something that is very complicated (listing/syncing with Amazon/eBay) and make it very easy. Other reviews left tend to support this. That said, we acknowledge there is always room for improvement and all ideas and feedback is welcome.
We would like to point out that support is provided 24/7 and can be by phone/chat/email. Apologies is phone/chat wasn't available for you at the time - agents would have been busy on other calls/chats hence why email support was offered.
Switched to Codisto when the eBay integration app ceased.
Day 1:
Linked existing listings. This reset all of my eBay prices to my lower website prices - a few eBay customers got a bargain. Not a big deal. Then I tried to update the prices: didn't work. Contact support. Support said 'Oh, there's a problem with linking listings from eBay sometimes, let me unlink them and you can link them again'. I did this. Pricing still didn't work.
Day 2: I noticed that my VAT rate had been set to 0 on all of my listings. By this time, my eBay prices had somehow updated to the correct amount. I then proceeded to change my VAT rate for my eBay listings to 20%. Didn't sync. Contact support, and they tell me to unlink and relink again. This seems to be their answer to everything.
Day 3: Tried to list NEW listings on eBay duplicated from my website. Listing about 8. Only 1 was successful. Didn't contact support, as they are fairly useless. Just uninstalled and went with another app.
Throughout this ordeal, eBay listings had to be temporarily supsended as pricing/vat rate was wrong, resulting in lost sales.
Not recommended.
I had over 2000 sku live on Walmart using the Walmart app supplied by Walmart. I switched to this app and now I have lost over 1000 live sku listings and support takes 12 hours to ask me a question to follow up and then I answer the question and 12 hours later they ask a follow up question. This app has cost me my Walmart sales. Going to try a different app.
Nice idea but it simply doesn't work. Looks like Shopify have bought an app and haven't done any work on integration. Could be great but needs a complete redesign and massively simplifying.
I am leaving one star because the customer service team was attentive and kind, and tried to help. I would really proceed with caution if using Codisto. I installed it as a last resort to manage my Ebay store, once the Ebay app was no longer available in Shopify. At first glance and based on the first few reviews it seemed great, but shame on me for not researching more. It's a great idea, and I suppose it could work in some cases however with a consignement business like mine, with so many different types of inventory, details and information to sync it was an ABSOLUTE NIGHTMARE. The video explaining how to link listings is short and sweet, so I watched and did it however it never warned what would happen if you did not make certain selections. Literal YEARS of work was ruined with a click. All of my carefully organized details (categories, styles, condition of items) was taken out. I had to put my store on vacation mode and pause sales in order to at least return the proper items to the proper condition before I was able to sell them ethically, and the best part was I couldn't even work on them until they were unlinked from Codisto which I was told could only be done on their end. Red flag to have that much control over one's listings. I was PROMISED twice by the agent I was chatting with that once unlinked everything would return to how it was before i installed, not to worry nothing was lost. NOT THE CASE. It has been over a week and I am still fixing over 2000 listings one by one, and the kicker is now I have to remove the Codisto logo in each and every one of them because I am sure as anything not advertising for them. IT IS A HOT MESS, and has completely ruined the beginning of my 2023 year of business. PROCEED WITH EXTREME CAUTION AND EXTENSIVE RESEARCH IF IT'S RIGHT FOR YOUR COMPANY.
Thanks for your feedback
We understand you did not have a great experience and we accept this. We are now implementing changes to make the process more robust and highlight areas of significant change. This is rare and we have many merchants who are very successful and selling on eBay.
Nikki
After installing to address the removal walmart market place, the application took over my etsy store. After hours on support with shopify, marketplace was removed. Unfortunately, it has removed my ability to manage Etsy and all listings that have been in place for years. Even Etsy said they could not revert the changes.
Save yourself time/money and just manage the platforms directly.
Thanks for your feedback, this is invaluable to us.
I am pleased to advise we have resolved the issues you have raised with us. Please reach out should you have any further queries.
Our support team are available 24/7.
Nikki
app vergognosa, l assistenza idem , faccio prima ad inserire manualmente ogni articolo e mi han fatto pagare a vuoto l account amazon pro ,senza aver concluso la configurazione, vergogna!
Translated: "they let me pay the amazon pro account empty, without having finished the configuration"
We are somewhat confused as to what your complaint is here: Codisto doesn't manage your Amazon Professional account. It is your responsibility to manage that with Amazon. Codisto uses Amazon APIs to communicate with Amazon. Amazon requires a seller to pay for an Amazon Professional account to use their APIs.
Three edits to list a product is too long. It took me all day just to list two products, which did not list correctly after all. After building the listing in Shopify, you are forced to build the listing for Etsy in Marketplace, then when you get to Etsy, you have to rebuild the listing. The variations did not carry over. The app forces you to select the deepest subcategory, rather than the correct one, and there is no changing it in Etsy, as there is no drop-down from which to choose a new category. When you have an error, having to go back and forth between the different windows, i.e. leaving the page, makes it difficult to reconcile errors, i.e. if you do not fill out the form out according to the apps requirements, you cannot pass go. There is no bulk listing that I know of; at least Help had no idea whether there was or not. Out of three Help chats, only one person knew what they were doing.
Thank you for your feedback,
We are sorry you did not had the positive experience we aspire to. A Senior representative has reached out for discussion and call to discuss further options.
Nikki
I tried this tool to import my shopify list to ebay, the result was completely unsuccessfully, the lists were created without VAT so they all had 25% less price, the list were created with a paypal account inactive, the list were created without shipping costs, I had to cancel orders from ebay due all this mistakes, can't get the money, can't chage the lists, a COMPLETELY NIGHTMARE and the MOST important thing - **WATCH OUT* . they still have access to your store as soon as you uninstalled your app from Shopify, you need to ask them to cancel "another account" otherwise another account remains active with them, they sent me screenshots proving that, then I got an email saying that it was not true ( I got asked twice if I wanted to cancel also their account with them) And apologize for the confusion, what a customer service, what an app, stay away if you have a lot lists, instead of saving time, could create more and more headaches, NEVER AGAIN, STAY AWAY.
due to an app developer answer, I'm going to update my review with their almost harassing e-mails:
Firstly I would like to correct an error that was made in the responses you received. Uninstalling was enough to disable the app. Nothing further was necessary. Apologies for the confusion on that point. It stems from the fact that the other e-commerce platforms we support behave that way due to limitations of those platforms. It is not a limitation that Shopify has.
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Please, lets fix this. At the very least, remove your review. It is not fair and not factually correct.
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I had almost to ask to stop sending e-mails:
Stop sending emails,
this is the last time we are having any kind of communication.
like I said before, all the best ( I don't have anything else to say or add)
WATCHOUT - again, the software is not working correctly ( not user fault) customer service is not working correctly, they asked to remove my 1 star review, and the answer provided here it's only for clean their image,
this is so far my experience with them, I hope you don't have to deal with the same.
Your review is completely at odds with over 200+ 5 star reviews from other merchants. We support many more times merchants than those that have left reviews and we wouldn't be the leading Amazon/eBay app for Shopify if the app performed as you describe.
We tried calling you and did our best to engage with you on multiple support tickets but you declined to engage. It's disappointing to see misleading reviews that can negatively impact other merchants and the app developers that are trying their best to create and enhance tools to support merchant growth.
For the record:
1) We do not and cannot have access to your store after you uninstall the app - it's impossible due to the Shopify API architecture. The screenshot you were shown was how the app last looked before you uninstalled.
2) We have no control over your Paypal account and we were unable to engage with you to ascertain what this issue actually related to.
3) Prices and shipping costs will only be imported with the settings that you choose.
Given that the review is so incongruous with other feedback we can only assume user error. Whilst we are always sorry to hear of poor experiences, as other reviews attest to, if you engage with our 24/7 support team when you don't understand something we have a very good reputation for providing explanations and solutions.