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Please check your email. I sent a lot of emails to you but I don't receive your feedback. Thanks so much!
Hi Atledpro,
We have received 4 emails from you, all of which we responded to within an hour. Please check your junk/spam folders. We have also tried to phone you multiple times but there is no answer. If you email us alternative contact details we will try those. We are also online for chat, so perhaps you could try that? You can access chat via the support button in the app.
App has been offline throughout the holiday period for us. Support almost non existent and not taking grasp of the issue to hand - just supplying us with articles unrelated to the issue. This has caused a lot of damage to our marketplace service as we can’t update stock levels and remove listings etc.
I am updating my review after having been in touch with the support team. I was advised - "The categories you have set in Shopify is only for your Shopify store. That means you need to manually set the category on the app."
This is time consuming when you have over 2,500 products and have to manually set the category for each one.
Other than this issue the app works well and customer service (Jeffrey Avila specifically) is great at trying to help. Hopefully the category feature can be fixed somehow in the future.
Thanks for your feedback,
We have reached out directly to offer our assistance and support to help you start selling on eBay successfully. We understand that getting started on a new platform can sometimes be daunting, but rest assured, with the right guidance, the process can be quick and straightforward.
We would be delighted to hear from you and schedule an onboarding session at your convenience to guide you through the necessary steps. Please feel free to reach out to us to arrange a suitable time or if you have any questions or require further assistance.
Nikki
Muli bulk edit in codisto is way better
We've used Codisto for awhile and it could be better. The old eBay app used to allow us to choose locations by item. They didn't have a location option until we addressed it with them and was a serious teeth-pulling episode. Eventually they came up with the means to pick ONE location which we figured out a way to manage (despite the fact that some items come from one location and some from another). Now with Walmart Marketplace ending and this app being official (?), the Walmart portion does not have a place to choose locations where the product is coming from. So we sold items out of a location that doesn't have shipping facilities. Why can 2 of them have location option and not Walmart? If this cannot be updated immediately, we'll have to find another app (which I would rather have have to do).
Thanks for your updated feedback,
We do have Multi Location for ebay but not currently for Walmart or Etsy. These are certainly on our roadmap and will be added very soon!
Nikki
Great app to work with and the online Live Chat support is good too for basic help and set up...however if you require technical support escalation due to technical issues please be aware this could take weeks even months to sort out. I have raised 3 tickets over 3- 4 weeks and still awaiting a reply from them.
Thanks for your review,
We have reached out with an update today on your issues, please do not hesitate to reach out to the support team anytime.
Nikki
Linked items all showing the wrong Base Price, so to work out the price you have to go into eBay and keep checking - easier just to update the eBay price via eBay, so what's the point???
Will Update once they fix.
Why, does this App keep having issues... PLEASE Resolve ASAP
Hi team, The install page is frozen, when I click install it try's to open a page but nothing comes up?
BUGGY APP ...
Problems\/
- In "Manage Marketplace" cant Unlink or add ebay/amazon accounts as the SAVE button dont work !
- Cant update address or setting as the clicking the save button dont work.
on the plus side there are more options than the other marketplace apps.
Thanks for leaving a review. The problems you describe sound like a browser issue. Codisto works best with Google Chrome. Most functions are supported in Firefox and Safari although minor functionality can sometimes be missing with these browsers. We do not support Internet Explorer.
If you are experiencing any types of issues relating to button execution or on page rendering, we suggest switching to Google Chrome. Happy to explain why in more detail via support.
After having a few issues with the App, the support have been supportive in assisting getting these resolved and liaising with their development team and keeping me updated when each issue has been fixed. There a couple more improvements needed to the App which they are looking into.
Will update agin when all issues have been resolved.
Thank you for your feedback,
We have reached out and continue to work with you on your concerns and your suggestions for additional features. Our support team is available 24/7.
Nikki