Shopify Marketplace Connect

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

If there were an option to give negative stars, I would gladly do it.

This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable.

The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

It historically imported a bunch of old orders without any confirmation or clicking anywhere

Caused a lot of double orders.

Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system"

No compensation no nothing. Total lack of care for merchants.

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

be aware that this app can completly mess up your existing ebay store as it has with ours, we have lost images, store categories, sku's and our all our item specifics which has completly ruined our busy ebay store which is now making zero sales. What a mess, have asked for help but nothing they haveadvised has been able to sort this out. What a mess we are really upset about this as our ebay store has been running for 25 years now all our hard work is lost just because we used this app. Avoid !!!

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

Great concept but fails to deliver.

- Walmart marketplace connection disconnects every few days and I need to manually re-establish the connection for orders to get imported.
- Etsy connection does not work anymore.

@Shopify team, you have the best e-commerce, and we want to work with you. Why don't you make it easier for us? Please, charge a fee if you need to, but get it done!

I heavily relied on the app, and then, out of nowhere, from one day to the other, they discontinued their support for etsy. Just like that, no warning in advance, no notice, just an error message when syncing new listings. After wasting hours of research, I finaly found out, they want "to spend their efforts on other platform".
-> do NOT rely on the app nor the team behind it!

Consistently crap, start to finish. Now Etsy isn't supported? "Etsy has changed so we don't have the ability..." "Anyway talk to a 3rd party app they can still do it." MAKE IT MAKE SENSE!

Every listing, i had to talk to support. I had to reupload every listing, every new agent i had to explain exactly what had previously happened and still couldn't take my word for it, prolonging issues.

I left my emails when live agents were not available over 7 times with issues, I got a response 1 time via email.

Why is it the 1 thing we could get for free from shopify is now closing, pushing us towards 3rd party apps that I'm guess they get a cut of the profits...