Shopify Marketplace Connect

After 3 or 4 years, maybe it's time for a review! I will start with concerns so that maybe they are addressed. Amazon was fine at first but gradually they removed many products due to image issues and those products I have rarely, if ever, been able to get them back online. I ended up deleting all of the remaining from Amazon at some stage trying something and have had none on Amazon for years. I have tried my darndest every year or so, but Codisto hasn't been able to help me but saying that I should be able to. Out of the miriad of usual errors I think the main one is that the products are already in the catalogue. Next issue is that I'm on a grandfathered plan at $99 per month but now I see that the price cap for the new plans is $99 and there is Etsy as well. I remember being told I'm not allowed to change for some reason. The linking of shopify collections to eBay store categories could be better explained. The main issue is I think it is only creation of the store category and not an actually link for the products. I think they still need to be added to the categories in the bulk editor. The things that take a long long time to occur, such as uploading to Amazon or deleting eBay categories are the ones that are frustrating because you are pretty much doing them one by one using experimentation and then 3 days later you've found out you have to try something else and wait again and it never gets done. Great points are that there is support 24/7 (almost always) and the eBay link is almost flawless. Other things like being able to have a different title and so on. I will be looking in 9 months time to see if the Etsy connection works in Etsy in Australia and if it works as good as the eBay connection. But I do want to get back onto Amazon and it's almost time to try again so please expect tough questioning until it's done with whoever is the most knowledgeable on it. Amazon has no idea so unless there is a specific thing I'm not going to ask them.

Been using this app ever since they rolled it out. I was excited when they announced it and was a little hesitant as to how well it worked, but I have to say, I'm very pleased with it, along with the support service!

Compared to most things I've encountered; this app has been pretty straight forward in getting everything up and running smoothly. Slight learning curve, but once you figure it out it works well and truly simplifies the seamlessness of having ebay listings of your Shopify store. I've not played around with Amazon or Walmart, or any another connections, but for ebay it works just fine.

Pros are many, cons are few. Error messages with listings don't seem to be all that helpful, I've only been able to resolve the issues by just playing around with settings I think it could potentially be or reaching out to their support team which is quick and efficient, the one time I used it. I still haven't figure out how some of the formula mappings work, so in that regard it's a little confusing if you wish to master the automation.

Overall though, quite pleased. And I'm sure I'll figure out some of these complexities at some point.

Customer service is hands down the best. Always very polite and answer all of your questions and concerns. I have reached out several times for some issues and they have always went above and beyond to make sure everything was running smoothly for us.

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

Dom was absolutely awesome is walking me through what I needed to do. When you have so much to set up on your website and so many apps, sometimes it can feel a bit overwhelming so to have someone who will patiently hold your hand is so important and I really appreciated the great customer service